Client Support Specialist
1 week ago
About the Role:
Mulberry Recruitment is seeking a highly motivated and enthusiastic Customer Service Administrator to join their team in Wokingham. As a key member of the team, you will play a vital role in providing exceptional customer service and ensuring the timely and successful delivery of solutions to clients.
Key Responsibilities:
- Provide excellent service to clients, utilizing a blend of communication channels to offer support, advice, and encouragement to achieve best practice.
- Identify customer needs and exceed client expectations by developing and building strong relationships with clients and field staff.
- Investigate and resolve customer concerns in a timely manner, escalating issues as necessary.
- Take a proactive approach and be willing to take on additional responsibilities to support the team.
- Be flexible and willing to assist with other areas of the business as required.
Requirements:
- A solid individual with a can-do approach.
- Ability to work under pressure.
- Excellent attention to detail.
- Experience in delivering client-focused solutions based on customer needs.
- Excellent listening and negotiation skills.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- High levels of computer literacy, utilizing multiple systems.
- Ability to work within a team as well as individually.
Benefits:
- 37.5 hours per week.
- A proud history of career development.
- A relaxed and friendly office environment.
- Staff events and social activities.
- Holiday increase with length of service.
- Dress-down Fridays.
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