Client Support Specialist

1 week ago


Wokingham, Wokingham, United Kingdom Mulberry Recruitment Full time

About the Role:

Mulberry Recruitment is seeking a highly motivated and enthusiastic Customer Service Administrator to join their team in Wokingham. As a key member of the team, you will play a vital role in providing exceptional customer service and ensuring the timely and successful delivery of solutions to clients.

Key Responsibilities:

  • Provide excellent service to clients, utilizing a blend of communication channels to offer support, advice, and encouragement to achieve best practice.
  • Identify customer needs and exceed client expectations by developing and building strong relationships with clients and field staff.
  • Investigate and resolve customer concerns in a timely manner, escalating issues as necessary.
  • Take a proactive approach and be willing to take on additional responsibilities to support the team.
  • Be flexible and willing to assist with other areas of the business as required.

Requirements:

  • A solid individual with a can-do approach.
  • Ability to work under pressure.
  • Excellent attention to detail.
  • Experience in delivering client-focused solutions based on customer needs.
  • Excellent listening and negotiation skills.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • High levels of computer literacy, utilizing multiple systems.
  • Ability to work within a team as well as individually.

Benefits:

  • 37.5 hours per week.
  • A proud history of career development.
  • A relaxed and friendly office environment.
  • Staff events and social activities.
  • Holiday increase with length of service.
  • Dress-down Fridays.


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