Senior Support Specialist

2 months ago

Wokingham, Wokingham, United Kingdom Manhattan Associates Full time

Job Summary

We are seeking a highly skilled and experienced Senior Support Specialist to join our team at Manhattan Associates. As a Senior Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring the smooth functioning of our supply chain solutions.

Key Responsibilities

  • Provide technical support to clients, resolving functional issues and ensuring timely resolution of issues.
  • Work closely with analysts to provide issue resolution utilizing supply chain technologies.
  • Perform testing of client-specific enhancements in a timely manner.
  • Communicate effectively with clients, providing regular updates on issue resolution and progress.
  • Collaborate with the support team to ensure seamless support to clients.

Requirements

  • Strong analytical and problem-solving skills.
  • Excellent client-facing and communication skills.
  • Experience in troubleshooting and application support.
  • Understanding of database concepts and cloud technologies.
  • Fluent in English, with another European language an advantage.
  • Bachelor's degree in Logistics, Engineering, Computer Science, Mathematics, or equivalent through business experience.

What We Offer

  • A dynamic and multicultural team environment.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package.
  • A competitive salary and bonus structure.

Why Join Us

At Manhattan Associates, we believe in creating a workplace that is inclusive, supportive, and empowering. We are committed to diversity and inclusion, and we strive to create a work environment that reflects the diversity of our clients and communities. We offer a range of benefits and programs to support our employees' physical, emotional, and financial well-being.

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