Senior Support Specialist

3 weeks ago

Wokingham, Wokingham, United Kingdom Manhattan Associates Full time
About the Role

We are seeking a highly skilled and experienced Senior Support Consultant to join our multicultural team in the UK. As a key member of our support team, you will play a critical role in ensuring client satisfaction and the smooth functioning of our solutions.

As a Senior Support Consultant, you will be responsible for analysing and resolving functional issues that arise post-implementation in connection with supply chain software solutions. You will work closely with analysts to provide issue resolution utilizing supply chain technologies and perform testing of client-specific enhancements in a timely manner.

The primary activities of this position include client communication, testing, issue resolution, and post-implementation support. To achieve these goals, you will be trained and supported by our experienced Support team in the UK.

Key Responsibilities
  • Client-facing and excellent client management skills
  • Strong analytical and problem-solving skills
  • Experience in troubleshooting and application support
  • Understanding of database concepts and cloud technologies
  • Fluency in English; another European language is an advantage
  • Bachelor's degree in Logistics, Engineering, Computer Science, Mathematics, or a related field
  • Flexibility to work at customer locations up to 30% of the time
What We Offer

At Manhattan Associates, we believe in creating a supportive and inclusive work environment that allows our employees to grow and develop their careers. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

We are committed to diversity and inclusion and welcome applications from candidates from diverse backgrounds. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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