Senior Power System Support Specialist

3 weeks ago


Wokingham, Wokingham, United Kingdom oilandgas Full time
Job Description Summary

As a Senior Power System Support Specialist, you will be responsible for ensuring the smooth operation of an Energy Management System software. This involves working closely with Independent System Operators and Transmission System Operators to resolve technical issues and provide professional services.

Key Responsibilities:
  • Monitor customer cases through the customer call tracking system.
  • Handle out of hours emergency calls routed through the call center.
  • Work with customers to gather information, investigate, diagnose, and resolve issues.
  • Assist with the installation and testing of patches onto the customer's systems.
  • Perform configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks.
  • Facilitate the relationship between customer and 3rd party vendors with whom the customer contracts directly.
  • Communicate and provide performance reporting.
Additional Information:

This is a remote position that requires relocation assistance. The successful candidate will be based in Berkshire, United Kingdom and will work closely with GE Vernova global teams in the UK and USA.



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