Administrator

3 months ago


Livingston, United Kingdom Energy Assets Full time

Established in 2005, we’re a leading, nationwide, utilities infrastructure organisation providing multi-utility:
1. metering and data services

2. network construction and ownership solutions.

We partner with major energy suppliers and utilities constructors - delivering our services to the nation’s biggest brands and public sector bodies.

**What's in it for you?**
- You’ll receive a competitive salary of up to £22.5k
- Refer a Friend Incentive
- 30 days holiday, including public holidays, increasing each year
- Life assurance 4 x salary
- Other benefits such as discounts at restaurants, large retailers and an employee assistance programme

We're hiring for a number of Administrators to join our fantastic Siteworks and Planning Teams in our Livingston office.

**Planner Responsibilities**:

- Often the key Energy Assets point of contact for customers, required to represent the company professionally and knowledgably at all times
- Proactively check and plan jobs in engineers diaries
- Co-ordinate customer and engineer availability to ensure both customer satisfaction and effective and efficient diary management for our engineers
- Ability to problem solve and deal with unexpected changes to plans, rescheduling or making changes to ensure maximum efficiency of daily diaries
- Manage unexpected issues in the best interests of the company, on occasion being able to make tough calls and manage dissatisfied customers in an honest and confident manner
- Build relationships with your team of engineers to ensure that jobs are planned and completed as smoothly as possible, where engineer time is maximised, and they have the information and equipment required to complete jobs
- Clearly communicate with customers to ensure resolution of problems or diary conflicts
- Effectively liaise with Technical Services as and when appropriate in order to resolve issues

**Siteworks Administrator Responsibilities**:

- To coordinate multiple tasks and activities to enable the timely delivery of a number of assigned projects.
- Ensure that customer requirements are met or exceeded.
- Provide an effective and professional interface for Energy Assets Clients and Partners as part of the Siteworks team in the delivery of Energy Assets services.
- Provide a timely and accurate response to enquiries from customers, gas suppliers, developers and other end users and to ensure any SLA’s and KPIs are met.
- To ensure that information is accurately recorded and that industry processes are followed, particularly relating to GT1, GT2, GL/5, GSC and ONJOB processes.
- To ensure internal approval processes are followed such as obtaining design approvals and SODA escalations.
- Ordering of materials required to complete project delivery.
- Ensuring project budget are adhered to and processing cost variations where required.

**Vacancy Requirements**:
To be considered for these positions you will have at least 1 - 2 years previous administration experience ideally with a multi utility business. You will be an excellent communicator and have the ability to work on your own initiative.
- Previous experience of managing large workloads.
- Ability to problem solve and take responsibility for resolving issues.
- Attention to detail, and a pride in providing a quality service.
- Ability to take responsibility for own work in a high volume and often pressurised environment with conflicting priorities.

**Salary**: Up to £22,538.50 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Livingston: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: VN800


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