Customer Service Advisor

2 weeks ago


Liverpool, United Kingdom Total Training Provision Full time

**_ Responsibilities_**
- **_ Manage large amounts of inbound and outbound calls in a timely manner_**:

- **_ Follow communication “scripts” when handling different topics_**:

- **_ Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives_**:

- **_ Engage customers by taking the extra mile_**

**_ Requirements and skills_**
- **_ Strong phone and verbal communication skills along with active listening_**:

- **_ Familiarity with CRM systems and practices - desirable_**:

- **_ Customer focus and adaptability to different personality types_**:

- **_ Ability to multi-task, set priorities and manage time effectively_**

**Eligibility**:

- Unemployed.
- Must be available to undertake the training between the dates 24th May and 31st May (10.00am - 4.30pm)
- Must live within the Liverpool region.
- Must have lived in the UK / EU for the last 3 year.
- Must NOT be on any other funded programme.
- Must have the right to work in the UK.



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