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Customer Services Representative
5 months ago
**Purpose**
The Customer Service Agent provides World Class customer service to our customers and account managers.
Activities and responsibilities
- Accountable for taking customer orders, tracking shipment and on-time shipment of orders
- Responsible for solving problem situations by taking the necessary steps
- Provides pro-active information to customer/account manager about their order status
- Full ownership of the maintenance of EDI order: from order to invoice
- Provides customer service to ensure customers’ needs are fulfilled, and customers are satisfied and retained
- Keeps records of customer complaints and ensures that complaints are dealt with in a timely manner respecting the
process and approval flows
- Actively suggests and assists with implementing any improvements of systems and processes
- Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from
stakeholders and partners
**Job requirements**
- Preferably a minimum of 1-2 years’ experience in contact/customer center or customer facing roles and/or
commercial vocational education
- High level of oral, written and interpersonal communication skills
- Takes pride in providing excellent customer service
- Able to prioritize and organize a busy workload
- Ability to remain calm and professional when dealing with customers
- Confident in dealing with individuals at all levels both internally and externally
- Proficient in English and local language
Choose to achieve
excellence
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- Strong organizational skills, leading to a methodic and structured way of working
- Proficient in MS Office
- Positive action oriented spirit and attitude
- Able to work well as part of a team or on own initiative
**Benefits**:
Pension Scheme
Income Protection Scheme
Death in Service Scheme
Bonus plan
25 days holiday plus Bank Holidays
EAP Scheme
Access to a learning program