Sales Co-ordinator

3 days ago

Lutterworth, United Kingdom Henderson Brown Recruitment Ltd Full time

Role: Sales Co-Ordinator
Location: Lutterworth, Leicestershire

**Salary**: Up to £26,500 + bonus every 2 months
40 hours per week, 5 days per week
We have an exciting opportunity for a Sales Co-Ordinator based in Leicestershire.
As a Sales Co-Ordinator you will be responsible for the below:
Main Responsibilities
*To be responsible for all administrative details involved in conferences and private events. This includes confirmation, cancellations, amendments and contracting.
*To produce daily and weekly function sheets, daily menus and place cards as required.
*To liaise with the Conference and Banqueting Manager, Chef and Restaurant Manager on a regular basis and at weekly meetings to ensure familiarisation with all details of conferences and private events.
*To arrange and carry out show rounds for potential guests promoting all facilities in conjunction with other members of the Sales Team.
*To attend and promote external exhibitions as required.
*To identify new users and liaise with the Sales Team to convert to "regulard"
*To liaise with Room Reservations for any residential enquiries.
*To follow up event by telephone in the first instance to monitor satisfaction and obtain re-booking.
*To understand the needs and expectations of each individual client by building a friendly and respectful working relationship
*Account Management
*To assist in the preparation of budgets.
*To generate new business for the hotel and Theatre by being aware of selling all services.
*To actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel and Theatre.
*To ensure that billing and credit agreements are managed and controlled.
*To maximise all upselling and cross selling opportunities
*To produce a weekly and monthly business report
*To produce a monthly competitor rate report
*To perform all day-to-day routine operations, ensuring all enquiries and bookings are processed accurately and efficiently
*Ensure that all telephone calls and written correspondence are carried out and actioned in an accurate and timely manner, in accordance with the departmental standards.
*To maintain complete, accurate and up-to-date filing of all correspondence.
*To accurately input all electronic bookings on the day of booking.
*To ensure all bookings are guaranteed and secured with the appropriate backup minimising non-arrivals.
*To assist in any Show Rounds and entertainment of company clients as requested
*To attend business exhibitions as required
*To maintain the highest standards of courtesy, efficiency and appearance to both guests and colleagues
*Actively and successfully manage the sales process from lead generation to close
*Possess drive, motivation and acute attention to detail in ensuring all sales opportunities are captured and explored
*Create and be accountable for all client proposals, contracts and any further documentation.
*Understanding of client's objectives.
People
*To be creative in your selling style to match the profile of the guest.
*To maintain effective working relationships with clients and identify their needs
*To provide training and development for colleagues and staff as requested
*To develop a close working relationship with all departments, colleagues, and managers to ensure guest expectations are met.
*To network through attending events and seeking to represent our values. Your professional manner and polished appearance will aid your intention of gaining new business leads and contacts.
*To develop strong working relationships with all clients to maximise sales opportunities and generate business for the future.
*To be acutely aware of press and public relations.
*To actively liaise with all departments, ensuring the integrity of the company
Service and Product
*To manage all conference and private event enquiries and communicate all requests to the relevant departments concerned.
*To ensure knowledge of product, client relationships and services is maintained and communicated to all relevant personnel.
*To evaluate sales performance and product on a regular basis in order to recognise challenges for the future.
*To ensure effective daily communication with other Sales personnel, Reservations, Reception, Housekeeping, Food and Beverage and Kitchen.
*Ensuring the team remains proactive and responsive to prospective clients.
General
*To ensure all Statutory Regulations are adhered to.
*To undertake any reasonable requests made of you including flexibility in hours, location and responsibilities.
*Be willing to help other departments of the hotel wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
*To comply with all policies and procedures as written in the staff handbook.
*To ensure that you are trained to up hold the conditions of the Health and Safety Policy.
*To attend training and development as and when required and requested
*Demonstrates a willingness to adapt their approach where necessary
*Actively puts forward practical ideas to generate business for the department and the hotel and encourages others to do so
*Engages with guests and team members in a warm and friendly manner
*You will have access to highly confidential information. Under no circumstances may any confidential information be relayed to a 3rd party.
Core Skills
*To be computer literate and to possess sound knowledge of Opera, Word and Excel.
*To be confident working with rates and be aware of rate negotiation parameters
*To represent in a professional manner, verbally, in correspondence and face to face when required and requested

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