Passenger Customer Service Agent
4 weeks ago
JOB VACANCY - Passenger Customer Service Agent
**Job ID**: 10215
**Location**: Folkestone, United Kingdom
**Company**: Eurotunnel Services Limited
**Department**: UK Customer Service
**Job type**: Full-time, Permanent, Shift Pattern
**Salary**: Circa. £24k + shift pay and benefits
The Role
Passenger Customer Service Agents work on a 24/7 shift basis within the Customer Service Division, participating in check-In and terminal operations, delivering excellent customer service to passengers on our Freight and Passenger services.
As the first point of contact for customers arriving at the terminal, the Check-In Agent must provide excellent customer service, in a warm and welcoming manner.
Principal Accountabilities / Qualifications and Experience
Responding to customer needs to assure their safety and security.
Collection of correct tolls payable at the Check-In.
Verification and check of prepaid tickets.
The optimising and overseeing of loading passenger trains from the over bridge.
A valid UK Driving licence and Passport are essential.
Excellent communication and customer service skills.
Significant experience in a customer-facing role, preferably within the travel industry.
Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.
Experience of cash handling would be an advantage but not essential.
The ability to communicate in French and/or another European language is desirable.
(For a full list of duties, please see the attached job description)
For more information about Eurotunnel and who we are and the role, please click on the links below:
About Eurotunnel
Job Description (Passenger Customer Service Agent)
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