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Passenger Customer Service Agent

2 months ago

Folkestone, United Kingdom Getlink Full time

"We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world."
 

JOB VACANCY - Passenger Customer Service Agent (and EES)

Job ID: 10512

Location: Folkestone, United Kingdom

Company: Eurotunnel Services Limited

Department: UK Customer Service

Job type: 2 Fixed Term Contracts available (Please see below)

Salary: Circa. £26k + shift pay and benefits

Completed applications must be received no later than midnight on Tuesday 4th June.

The Role


Passenger Customer Service Agents (CSA’s) work on a 24/7 shift basis within the Customer Service Division, participating in check-in and terminal operations, delivering excellent customer service to passengers on our Freight and Passenger services. 
As the first point of contact for customers arriving at the terminal, the CSA must provide excellent customer service, in a warm and welcoming manner. 

Currently we have a number of vacancies available under a 12-month fixed term contract and a 4-month fixed term contract. Please specify on the application form your preference, and/or if you are applying for both contract types.

Principal Accountabilities, Qualifications, and Experience

Responding to customer needs to assure their safety and security.  Collection of correct tolls payable at the check-in. Verification and check of prepaid tickets.  Optimising and overseeing the loading of passenger trains from the over bridge.  A valid UK Driving licence and Passport are essential. Excellent communication and customer service skills.  Significant experience in a customer-facing role, preferably within the travel industry.  Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.  Experience of cash handling would be an advantage but not essential.  The ability to communicate in French and/or another European language is desirable. 

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