Current jobs related to Passenger Customer Service Agent - Folkestone, Kent - Getlink
-
Border Security Officer
2 weeks ago
Folkestone, Kent, United Kingdom Government Recruitment Service Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Border Security Officer. As a key member of our law enforcement team, you will play a critical role in maintaining the security of the UK border.Key ResponsibilitiesOperate immigration and customs controls at points of entry to the UK, checking passengers have the...
-
Border Security Officer
2 weeks ago
Folkestone, Kent, United Kingdom Government Recruitment Service Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Border Security Officer. As a key member of our law enforcement team, you will play a critical role in maintaining the security of the UK border.Key ResponsibilitiesOperate immigration and customs controls at points of entry to the UK, checking passengers have the...
-
Customer Service Representative
1 week ago
Folkestone, Kent, United Kingdom DX Network Services Limited Full time{"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our team at DX Network Services Limited. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to a wide range of customers, ensuring that their needs are met and exceeded.Key...
-
Customer Service Representative
1 week ago
Folkestone, Kent, United Kingdom DX Network Services Limited Full time{"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our team at DX Network Services Limited. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to a wide range of customers, ensuring that their needs are met and exceeded.Key...
-
Customer Service Representative
2 weeks ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full time{"h1": "Customer Service Assistant at World Duty Free - WDF", "p": "At World Duty Free, we're looking for a talented Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the face of our brand, providing exceptional service to our customers and helping them find the perfect luxury products.Your responsibilities will...
-
Customer Service Representative
2 weeks ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full time{"h1": "Customer Service Assistant at World Duty Free - WDF", "p": "At World Duty Free, we're looking for a talented Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the face of our brand, providing exceptional service to our customers and helping them find the perfect luxury products.Your responsibilities will...
-
Customer Service Lead
7 days ago
Folkestone, Kent, United Kingdom Co-op Digital Full timeAbout the RoleWe're seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a key member of our store team, you'll be responsible for delivering exceptional customer service, leading by example, and driving sales growth.Key ResponsibilitiesProvide friendly, welcoming, and helpful service to customers, ensuring a...
-
Customer Service Lead
7 days ago
Folkestone, Kent, United Kingdom Co-op Digital Full timeAbout the RoleWe're seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a key member of our store team, you'll be responsible for delivering exceptional customer service, leading by example, and driving sales growth.Key ResponsibilitiesProvide friendly, welcoming, and helpful service to customers, ensuring a...
-
Customer Service Coordinator
3 weeks ago
Folkestone, Kent, United Kingdom New Appointment Group Full timeWe are seeking a highly skilled Customer Service Coordinator to join our team at New Appointment Group. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our consumer brand products to our customers.As a Customer Service Coordinator, you will be responsible for daily order entry onto our SAP system,...
-
Customer Service Coordinator
2 weeks ago
Folkestone, Kent, United Kingdom New Appointment Group Full timeWe are seeking a highly skilled Customer Service Coordinator to join our team at New Appointment Group. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our consumer brand products to our customers.As a Customer Service Coordinator, you will be responsible for daily order entry onto our SAP system,...
-
Customer Service Representative
10 hours ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeCustomer Service AssistantAt World Duty Free, we're looking for talented individuals to join our team as Customer Service Assistants. As a key member of our store team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Your Responsibilities:Provide world-class service to every customer, ensuring their needs are...
-
Customer Service Representative
12 hours ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeCustomer Service AssistantAt World Duty Free, we're looking for talented individuals to join our team as Customer Service Assistants. As a key member of our store team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Your Responsibilities:Provide world-class service to every customer, ensuring their needs are...
-
Customer Service Representative
3 weeks ago
Folkestone, Kent, United Kingdom Recruitment Solutions (Folkestone) Limited Full timeA leading design and manufacturing studio for acoustics currently requires a Customer Service Advisor, based in a dynamic business environment. The role will sit in the business operations team and will be a customer service role, also requiring sales support and administrative tasks. You will need to be willing to get stuck in, have a can-do attitude, and...
-
Customer Service Representative
3 weeks ago
Folkestone, Kent, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their online shopping experience.Key ResponsibilitiesPick and pack online customer orders with...
-
Customer Service Representative
2 weeks ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeAbout the Role:As a Customer Service Representative at World Duty Free - WDF, you will play a vital role in delivering an exceptional customer experience in our stores. Your primary responsibility will be to provide world-class service to our customers, ensuring they have an enjoyable and memorable experience.Key Responsibilities:Deliver individualized...
-
Customer Service Representative
2 weeks ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeAbout the Role:As a Customer Service Representative at World Duty Free - WDF, you will play a vital role in delivering an exceptional customer experience in our stores. Your primary responsibility will be to provide world-class service to our customers, ensuring they have an enjoyable and memorable experience.Key Responsibilities:Deliver individualized...
-
Customer Service Representative
4 days ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at World Duty Free. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience, building strong relationships with our customers, and promoting our luxurious products.Your Key...
-
Customer Service Representative
4 days ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at World Duty Free. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience, building strong relationships with our customers, and promoting our luxurious products.Your Key...
-
Customer Service Representative
3 days ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at World Duty Free. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience, building strong relationships with our customers, and promoting our luxurious products.Your Key...
-
Customer Service Representative
2 days ago
Folkestone, Kent, United Kingdom World Duty Free - WDF Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at World Duty Free. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience, building strong relationships with our customers, and promoting our luxurious products.Your Key...
Passenger Customer Service Agent
3 months ago
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Select how often (in days) to receive an alert:
Passenger Customer Service Agent (and EES) "We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world."
JOB VACANCY - Passenger Customer Service Agent (and EES)
Job ID: 10512
Location: Folkestone, United Kingdom
Company: Eurotunnel Services Limited
Department: UK Customer Service
Job type: 2 Fixed Term Contracts available (Please see below)
Salary: Circa. £26k + shift pay and benefits
Completed applications must be received no later than midnight on Tuesday 4th June.
The Role
Passenger Customer Service Agents (CSA's) work on a 24/7 shift basis within the Customer Service Division, participating in check-in and terminal operations, delivering excellent customer service to passengers on our Freight and Passenger services.
As the first point of contact for customers arriving at the terminal, the CSA must provide excellent customer service, in a warm and welcoming manner.
Currently we have a number of vacancies available under a 12-month fixed term contract and a 4-month fixed term contract. Please specify on the application form your preference, and/or if you are applying for both contract types.
Principal Accountabilities, Qualifications, and Experience
- Responding to customer needs to assure their safety and security.
- Collection of correct tolls payable at the check-in.
- Verification and check of prepaid tickets.
- Optimising and overseeing the loading of passenger trains from the over bridge.
- A valid UK Driving licence and Passport are essential.
- Excellent communication and customer service skills.
- Significant experience in a customer-facing role, preferably within the travel industry.
- Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.
- Experience of cash handling would be an advantage but not essential.
- The ability to communicate in French and/or another European language is desirable.
For more information about Eurotunnel and who we are and the role, please click on the links below:
About Eurotunnel
If you wish to apply for this opportunity, please click or tap on the Apply Now button below.
Applications are invited from agency workers who have a statutory right to apply in line with Section 13 of the Agency Workers Regulations 2010.
For further information or to express an interest in this role, please contact Human Resources at .
Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Prior to applying for this role, please ensure that you are permitted to apply.
For further information, please visit the UK Visas and Immigration website .
