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Customer Service Representative

2 months ago

Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

About the Role:

As a Customer Service Representative at World Duty Free - WDF, you will play a vital role in delivering an exceptional customer experience in our stores. Your primary responsibility will be to provide world-class service to our customers, ensuring they have an enjoyable and memorable experience.

Key Responsibilities:

  • Deliver individualized service experiences that exceed customer expectations
  • Maximize sales opportunities by utilizing exceptional service skills and product knowledge
  • Demonstrate positive personal behaviors and a can-do attitude
  • Work collaboratively with colleagues to achieve operational standards across the store

Requirements:

  • Passion for working in a team environment
  • Flexibility to adapt to a fast-paced retail environment
  • Excellent communication skills
  • Self-motivation, enthusiasm, and professionalism

What We Offer:

  • Company bonus scheme
  • Employee Assistance program - confidential advice service for personal and financial well-being
  • Discounts on products for staff, family, and friends
  • Travel discounts
  • Free parking

About Us:

At World Duty Free - WDF, we value our colleagues and strive to create a positive and supportive work environment. We believe in investing in our people's growth and development, providing opportunities for career advancement and recognition. Our goal is to be a great employer, and we rely on our colleagues to deliver exceptional service to our customers every day.