Customer Service Representative

4 weeks ago


Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

At World Duty Free, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey.

Your Key Responsibilities:

  • Deliver a world-class service experience for every customer
  • Maximise sales opportunities using world-class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store

What We Offer:

  • A comprehensive induction and training program to ensure your success
  • A supportive team environment that encourages growth and career development
  • A competitive company bonus scheme
  • An Employee Assistance program – confidential advice service to support our teams
  • Discounts on products for our staff, family, and friends
  • Travel discounts
  • Free parking

We are committed to creating a positive and inclusive work environment where our colleagues feel valued, engaged, and empowered to deliver exceptional results. If you are passionate about delivering world-class customer service and have a can-do attitude, we encourage you to apply for this exciting opportunity.



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