Customer Service Representative

3 weeks ago


Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

At World Duty Free, we're looking for a talented Customer Service Assistant to join our team. As a Customer Service Assistant, you'll play a key role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey.

Your Key Responsibilities:

  • Deliver world-class service to every customer, ensuring their needs are met and exceeded.
  • Maximise sales opportunities by using your knowledge of products and promotions to provide customers with tailored recommendations.
  • Work collaboratively with your team to achieve operational standards and drive sales growth.
  • Develop strong relationships with customers, understanding their needs and preferences to provide a personalised service.

What We're Looking For:

  • A passion for delivering exceptional customer service and building strong relationships.
  • The ability to work in a fast-paced environment and adapt to changing circumstances.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A self-motivated and enthusiastic approach, with a commitment to delivering results and exceeding targets.

We offer a comprehensive training programme, which will equip you with the skills and knowledge needed to succeed in this role. You'll work alongside a talented team of colleagues who are passionate about delivering exceptional customer service and driving sales growth.

Benefits:

  • A competitive salary and bonus scheme.
  • An Employee Assistance programme, providing confidential advice and support on a range of issues.
  • Discounts on products for staff, family, and friends.
  • Travel discounts and free parking.

We're committed to creating a positive and inclusive work environment, where our colleagues feel valued, engaged, and empowered to succeed. If you're passionate about delivering exceptional customer service and building strong relationships, we'd love to hear from you.



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