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Customer Service Representative

2 months ago

Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at World Duty Free. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience, building strong relationships with our customers, and promoting our luxurious products.

Your Key Responsibilities:

  • Provide world-class customer service, ensuring every customer has a positive and memorable experience.
  • Maximize sales opportunities by utilizing your knowledge of products, promotions, and sales techniques.
  • Work collaboratively with colleagues to achieve operational standards and drive sales growth.
  • Develop and maintain a deep understanding of our products, services, and company policies.

What We Offer:

  • A comprehensive induction and training program to ensure your success in the role.
  • A supportive and dynamic team environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a company bonus scheme and employee assistance program.
  • Discounts on products for staff, family, and friends, as well as travel discounts and free parking.

Our People Promise:

We value our colleagues and strive to create a positive and inclusive work environment. We believe in treating our employees with respect, engaging them in their roles, and providing opportunities for growth and recognition.