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Customer Service Representative

2 months ago

Folkestone, Kent, United Kingdom DX Network Services Limited Full time
{"title": "Customer Service Advisor", "description": "About the Role

We are seeking a skilled Customer Service Advisor to join our team at DX Network Services Limited. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to a wide range of customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
  • Action all customer queries in line with the required processes and service level agreements
  • Work as part of a team to ensure great customer service delivery - every time
  • Engage proactively with service centres to ensure customer requirements are received and actioned
  • Recognise and deal with queries, requests and problems in line with our customer account requirements
  • Identification and action of escalation issues
  • Undertake any other customer account support duties as required
What We Offer
  • Competitive Rates of Pay
  • Company Funded Health Cash Plan
  • Holidays: 20 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more
", "lang_code": "en-US"}