Customer Experience Agent

1 week ago

Folkestone, United Kingdom Bigjigs Toys Ltd Full time

**Customer Experience Agent**

**Overview**

Bigjigs Toys is a fast paced wooden toy wholesaler supplying a fantastic range of traditional toys into independent toy & gift shops and direct to consumers. Started in 1985 by Peter & Liz Ireland the company has grown from a garden shed outfit into a multinational operation supplying goods to shops in over 40 countries around the world. Have a google, we’re sure you’ll be suitably impressed. We have around 50 employees working across our HQ and warehouses, mostly all based here in sunny Folkestone.

**Here’s what you’ll need**:

- Excellent Customer Service
- Min 2 years experience in an office focused, customer service environment, processing orders and troubleshooting deliveries
- Experience in liaising with a range of customers by phone and online, taking payments and managing enquiries
- Have keen attention to detail and honed organisation skills when booking deliveries with customers and couriers
- Be a quick learner, with good IT skills, particularly Excel and the ability to learn new systems & software. Working with Sage is desirable.
- A can-do attitude, with a real emphasis on being an integral part of the team, able to work under your own initiative
- Excellent listening skills
- Excellent problem solving skills
- Conflict resolution skills
- Ability to work to deadlines
- Knowledge of working within 3P platforms desirable
- Answering calls from B2C and B2B customers and suppliers
- Processing B2C and B2B customer orders, handling queries and taking payments over the phone
- Ensuring our customer database is up to date
- Dealing with B2C and B2B customer returns and credits
- Booking in deliveries with customers and couriers
- Problem solving and dealing with customer and courier queries in a timely manner
- Opening and maintaining customer accounts
- Increasing customer purchases by recommending further products

**What's in it for you?**
- £11.91 per hour
- We offer 20 days holiday per year plus an extra day for every 2 years of service given to the company (up to a maximum of 5 extra days). Statutory bank holidays are in addition to these 20 days.
- Medicash Health Cash Plan and Employee Assistance Programme
- 40% off RRP on all Bigjigs Toys products (plus early access to our end of stock sales)
- Birthday cake
- Long Service Holiday Rewards
- Staff Fun Days - Summer BBQ’s and Quarterly office lunches
- Free on-site parking

**Hours: Monday-Wednesday 9am-5pm with possible additional days in Q4.**

**Job Type: Part time, Permanent**

**Location**: **Folkestone, Kent**

**Thank you in advance - we are not looking to engage agencies for this position**

**Job Types**: Part-time, Permanent

Pay: £11.00 per hour

Expected hours: 22.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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