Customer Service Representative
4 weeks ago
This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.
**The Individual**
- Previous telephone and/or customer service experience.
- Excellent communicator with a great phone manner.
- Well-developed keyboard and PC skills.
- Organised, able to prioritise and work to deadlines.
- Self-motivated to achieve great results across a number of KPI’s.
- Flexible and adaptable to change.
- Strong customer service ethos.
- Able to work to a high degree of accuracy, often under pressure.
- Naturally adheres to the business brand values.
- Enthusiastic and self-motivated.
- A team player that can work well within a team or individually.
Education and Qualifications
- Good standard of secondary education
Hours of work are on a shift pattern to cover weekends and evenings on a rota basis.
40 hours/week - £20,849.40 per annum.
**Job Types**: Full-time, Permanent
**Salary**: £20,849.40 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: One location
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