Customer Service Assistant

3 weeks ago

Folkestone Kent, United Kingdom Inspired Gaming Group Full time

This is a FTC Job Role.

To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue
clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones.
Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling,
while being responsible for floats daily. Offering customers promotions.
This role will support the MSA engineer in maintaining standards and driving sales and covering holidays.

Specific Responsibilities / Key Tasks:
Support and deliver company sales targets
Create an environment of top class customer care
Company operating standards are exceeded
Challenge 25 being proactive and aware always
Cash handling, ensuring all the correct checks are carried out in full
Maximise any business opportunity within the gaming centre
Promote the business to all customers new and old
Handle all customer complaints

CUSTOMER SERVICE
Consistently identify and clarify the needs of the venue.
Consistently strive to meet or exceed standards of service.
Maintain good employee relations always.
SECURITY
To assist in security investigations as directed by senior management as and when required.
To action security alerts as necessary.
Person Specification
Carry out your duties in such a way as to minimise the risk to yourself or the cash equipment in your
possession.
Ensure the utmost security is maintained with regards to cash, machine keys and any other company
property.
Under no circumstances are cash or keys to be left unattended or with unauthorised persons.

HEALTH AND SAFETY
To adhere to all company health and safety practices and procedures. In the event of health and
safety issues arising, ensure appropriate action is taken through the company health and safety
representative or other appropriate agencies.
Report any potential hazards to your Supervisor.
Ensure that all work undertaken by you conforms to current Health and Safety
legislation/regulations.
COMMUNICATION
To attend meetings as and when required.
To attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates.
To promote the company in a positive manner with internal and external personnel or at any other
opportunity.

To ensure that personal conduct is always of a manner that reflects favourably on the company and
that a presentable appearance is maintained.
To ensure a good working environment is established to obtain the maximum commitment of staff.
To help identify and meet job related training needs in conjunction with the Service Supervisor.
Attend meetings and training courses as required.
Work efficiently and effectively with all peers and team members

Benefits:
Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

3036

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