Customer Support Agent

5 months ago


Glasgow, United Kingdom Flanagan Flooring Full time

**Job Summary**

We are looking for a hard-working individual with customer support experience to join our customer service team in Baillieston, just outside of Glasgow city.

With 40 years of continuous growth, Flanagan Flooring is a major supplier of flooring products within Scotland and Ireland. Delivering to the flooring retail and commercial trade, we pride ourselves in being a market leader and going above and beyond to serve our customers.

With our ongoing expansion we are looking for an experienced Customer Support Agent to join the company as an integral part of our team.

You will act as the first point of contact for customer orders and queries. There is also the opportunity to be trained on other office job roles including customer returns, invoicing, credit control, stock control etc.

**Hours**:9am - 5.15pm Monday - Friday. Please note, shift changes may be a possibility in the future.

**Key Responsibilities**:

- Accurately process customer’s orders on our in-house computer system and responding to queries quickly and efficiently
- Check stock and process orders for our on-the-road sales representatives
- Greeting walk-in customers on a daily basis with some face-to-face interactions when customers are collecting goods
- Liaise with our companies in Ireland and Northern Ireland and monitor stock and deliveries between locations
- Taking messages and transferring calls
- Assist with any office filing, matching or amendments to dockets
- Provide product advice on our wide range of flooring products
- Work with our operations team to ensure prompt deliveries to customers

The jobholder should also perform any other task or activity that falls within the overall scope of the job.

**Applicant Requirements**:

- Organisational skills and ability to prioritise
- Ability to think quickly when responding to customer needs
- Excellent computer skills
- Attention to detail and the ability to multi-task

**Personal Attributes**:

- A responsible and mature attitude to work
- Excellent time keeping
- Highly motivated and reliable
- Naturally upbeat and positive personality
- Interpersonal with good communicative skills
- A supportive and co-operative team member

**Benefits / What you can expect**:

- A fast paced and exciting working environment in a rapidly growing business
- A competitive salary and incentives based on experience
- Free on-site parking
- 28 paid days holidays
- Company pension scheme
- 5 paid sick days per year
- Employee Discount
- Employee Well Being Programme
- Staff Events

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- How would you describe your level of computer skills and are you able to pick up new software systems quickly?

**Experience**:

- Customer Service: 2 years (preferred)
- Credit Control: 1 year (preferred)
- Banking / Cash Handling: 1 year (preferred)

Work Location: In person


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