Customer Service Agent
6 months ago
**Job Advert**
Smart, bubbly, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you to join our Webhelp team in Glasgow as a Customer Service Agent.
Join our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
With a starting salary of £21,757 and additional benefits, there really could not be a better time to join us. Our operational hours are Monday to Friday 09:00 to 17:30.
In this role, you will be handling customer queries from first contact to resolution. Working as part of a vibrant team in a fast paced, dynamic contact centre environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.
We are offering
- Initial joining salary of £21,757
- Fantastic employee discount portal offering: up to half price cinema tickets, up to 25% off leading retail brands
- Clear career path and development opportunities with additional earning potential through performance
- Recognition awards and events
- Free wi-fi in communal areas
What we are looking for
- The skill set to work in a customer driven environment
- Passionate about delivering excellent service
- Motivated to resolve queries on first contact
- Amazing listening skills
- Highly motivated with a desire to succeed
- Ability to overcome objections, resilient and calm under pressure
- Effective team player with a positive attitude
- Excellent communication and interpersonal skills
- Proactive attitude to working in a changing and dynamic working environment
Job Reference: UK02103
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