Call Centre Customer Agent

4 months ago

Glasgow, United Kingdom Wescot Full time

We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls.

As a** **Call Agent at Wescot Credit Services, you will be having conversations with people facing difficult situations, those whose physical or mental health, or family circumstances are impacting their ability to make payments. This is a rewarding role, supporting customers on their route back to financial health.

**Your package**:
It’s our call centre teams **amazing efforts**, hard work and dedication that sets us apart from the rest, which is why we offer a **competitive salary and benefits package**, including:

- Salary from **£24,024 rising DOE**:

- Fantastic monthly bonus where you could earn around an additional £2000 per year
- 31 days holiday including all bank holidays
- Discount and cash back on hundreds of high-street shops
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives where you can win a range of prizes and rewards
- **Hybrid working** Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

**What you’ll be doing as a Call Centre Agent**:

- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery
- Handling **inbound and dialler based outbound** calls
- Providing **exceptional customer service **via telephone
- Hitting **your call KPIs **and** quality standards**

**What to expect when you join us**:
You’ll spend the first four weeks in office for training Monday-Friday between 8am -5pm. That means you will spend four weeks learning how to deal with our systems and customers interactively. You won’t speak to a customer until you have hit the required quality structure.

Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open **Monday to Friday 8am - 8pm and Saturdays 8am - 5pm**. You have the option of a **35, 37.5 or 40 hour per week contract** with shift patterns that can be completed over 5 days per week. You will work **1 in 3 Saturdays** with a day off during the week prior to a Saturday shift.

You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan.

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We’re looking for people to interview with us ASAP

**_CCAGLA_

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