Player Community Lead

6 months ago

London, United Kingdom Fortis Games Full time

**Who we are**

At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and background impact the games we make.

We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

**OVERVIEW**:
The Community Development Team is looking for a Player Community Lead to join our team. In this role, you will work closely with the Head of Player Community and our Player Community team to be deeply embedded within our game team and player community while acting as the connective tissue between stakeholders. You will be able to contribute to developing our community engagement strategies, sentiment analysis and reporting, creating meaningful feedback loops, and foster a healthy and connected community where our players feel membership and belonging.

**ABOUT THE ROLE**:

- Act as a core game team member and provide community perspective throughout every phase of the game development process.
- Create and oversee data-driven feedback loops that are both qualitative and quantitative between game and cross-functional teams ensuring community is considered and represented.
- Identify unique and meaningful community connection opportunities for our teams to develop strong connections within our player base.
- Own real-time sentiment analysis and reporting to keep our teams in the know of our community.
- Partner with Community Platforms team to develop engaging community-focused campaigns that show authentic connection and understanding of our player base.
- Work directly with community leaders, content creators, and the community as a whole to make sure the voice of our players is represented.
- Help build, lead, and nurture the growth of the Player Community team.
- Share learnings with the broader organization and contribute to our community strategy's overall development and involvement in the Fortis portfolio of games.

**WHAT YOU'LL ACHIEVE**:

- Assist in building and maintaining our feedback loops and sentiment reporting that is shared with our game teams along with the company as a whole.
- Help develop and implement community management best practices by identifying key community members, encouraging healthy relationships between the community and Fortis, and help define what community membership looks like for Fortis.
- Assist in creating and managing community campaigns and initiatives to foster player engagement, retention, and growth.
- Collaborate with internal teams, including game developers, marketing, and creative, to ensure community perspective and authenticity.
- Engage with the community by responding to inquiries, feedback, and comments across social media channels, fostering a positive and supportive environment.
- Monitor community discussions and sentiment, providing insights and feedback to improve community engagement strategies.
- Collaborate with external partners, such as influencers and content creators, to amplify our community reach and engagement.
- Support channel specialists' recruitment and onboarding process once the team expands, providing guidance and mentorship.

**WHAT YOU'LL NEED TO BE SUCCESSFUL**:

- A gamer at heart, someone who can assimilate into gaming communities and has a true passion for the games they help create.
- Ability to have successful and productive conversations about game direction, community requests, and business goals and find the balance between conflicting opinions.
- Desire to come to the table with solutions and proactive feedback in the spirit of collaboration supporting the player community.
- A finger on the pulse of the Fortis and greater gaming community, surfacing trends, industry shifts, and community members representing who we are, what we care about, and what our company should know.
- A deep understanding of the relationship between the studio and game communities and the connections that drive those relationships.
- A willingness to experiment and craft new means of connecting our external communities with internal development teams to foster strong relationships.
- Ability to communicate platform strategies to persuade senior leaders, community leads, and development leads of their value and efficacy.
- Familiarity with various social media platforms and community channels, including Sprout Social, Discord, Reddit, Facebook, Instagram, Twitter, TikTok,

  • Advertising Demand Lead

    6 months ago

    London, United Kingdom JW Player Full time

    **About JW Player**: **The Programmatic Team**: Advertising demand has grown significantly over the years and JWP's Boost programmatic team is responsible to driving ad demand and revenue across our clients globally. Our video player technology powers the highest volume of professionally-produced video content on the open web, providing us a unique video...

  • Global Head of Community

    7 months ago

    London, United Kingdom PTW Full time

    Title: Global Head of Community - Player SupportLocation: Remote, can be based anywhere in North America, Portugal, Spain, Romania, Poland or LondonContract: Full-Time PTW International is looking for a department head for its Community Management division. You’ll be growing and expanding the vision, strategy, and operating processes to support our global...

  • Player Experience Specialist

    7 months ago

    London, United Kingdom Trailmix Full time

    We are the makers of casual mobile hit Love & Pies, which globally launched in September 2021 and has now found its way into the hands of millions of players around the world. We're backed by Supercell, one of the biggest and best in the industry. ‍ We make games for everyone that are snackable yet nourishing — built to fit into your daily life, but...

  • Head of Player Protection

    30 minutes ago

    London, Greater London, United Kingdom 2K Full time

    Job DescriptionThe Director of Trust and Safety will lead a team focused on building and maintaining trust with our global gaming community. This individual will be responsible for developing and executing policies, systems, and procedures that promote player safety, data privacy, and compliance with evolving regulatory standards.

  • Physiotherapist for Academy Players

    11 hours ago

    London, Greater London, United Kingdom Liverpool FC Full time

    ResponsibilitiesProvide medical care on all aspects of players' healthDiagnose and establish treatment and rehabilitation plans for players in the Youth Development PhaseImplement preventative strategiesMaintain contemporaneous medical notes to an exemplary standardRequirementsTo be successful in this role, you will need:A fully qualified Chartered...

  • Corporate Communications Executive

    2 weeks ago

    London, Greater London, United Kingdom Lead Discovery GmbH Full time

    We are seeking a skilled Business Development Lead to join our team at Lead Discovery GmbH.Job DescriptionClient Acquisition: Identify and pursue new business opportunities, building relationships with potential clients and partners.Business Development: Develop and implement strategies to drive business growth, increase revenue, and expand our customer...

  • Head of Player Development and Performance

    13 hours ago

    London, Greater London, United Kingdom Liverpool FC Full time

    About the RoleWe are looking for a highly skilled Head of Player Development and Performance to lead our Loan Player Management team at Liverpool FC. The ideal candidate will possess extensive experience in leading player contract renegotiations and leverage relevant trading expertise to achieve success.Key Responsibilities:• Develop and maintain a...

  • Key Player in Building a Leading Recruitment Brand

    3 weeks ago

    London, Greater London, United Kingdom Private Equity Insights Full time

    Job OverviewWe are seeking an experienced Head of Recruitment to join our team at Private Equity Insights. As a key player in building our leading recruitment brand, you will have the opportunity to work with a talented team and make a significant impact on our company's growth.

  • Senior Landscape Architect Lead

    15 hours ago

    London, Greater London, United Kingdom LEAD Careers Full time

    Job OverviewLEAD Careers has a fantastic opportunity for a Senior Landscape Architect in London. Our client is an international design consultancy with expertise in landscape architecture, architecture, and masterplanning.The ideal candidate will have experience working on projects across Asia, Europe, and the Middle East, as well as in the UK local market....

  • Lead Landscape Design and Planning Specialist

    13 hours ago

    London, Greater London, United Kingdom LEAD Careers Full time

    Lead Landscape Design and Planning Specialist Job DescriptionLEAD Careers is seeking a highly experienced Lead Landscape Design and Planning Specialist to join our team in London. As a key member of our team, you will be responsible for leading project teams to deliver high-quality landscape architecture projects.The ideal candidate will have a strong...

  • Elite Player Support Specialist

    11 hours ago

    London, Greater London, United Kingdom Liverpool FC Full time

    About the RoleWe are seeking an Elite Player Support Specialist to join our team at Liverpool FC. In this role, you will be responsible for providing expert coaching support to our loan players, helping them to develop their skills and reach their full potential.As a key member of our coaching team, you will work closely with our loan clubs, providing...

  • Head of Player Status and Governance

    12 hours ago

    London, Greater London, United Kingdom Liverpool FC Full time

    Job OverviewWe are seeking a highly skilled Head of Player Status and Governance to join our team at Liverpool FC. The successful candidate will be responsible for overseeing all aspects of player status and administration, including contract management, transfer negotiations, and ensuring compliance with relevant rules and regulations.About YouThe ideal...

  • Casino Player Retention Manager

    18 hours ago

    London, Greater London, United Kingdom EveryMatrix Ltd Full time

    About EveryMatrix Ltd:We offer cutting-edge iGaming software, content and services to 200 customers worldwide. Our solutions cater to casino, sports betting, platform and payments, and affiliate management.Join us as we continue to innovate and push boundaries in the iGaming industry.Job Description:We are looking for a seasoned CRM Manager to lead retention...

  • Community Fundraising Lead

    3 weeks ago

    London, Greater London, United Kingdom St John Ambulance Full time

    Job Title: Community Fundraising LeadThe role of a Community Fundraising Lead at St John Ambulance is to develop and maintain sustainable relationships with supporters in local communities. The successful candidate will implement fundraising plans for identified St John Ambulance fundraising volunteers/groups in order to deliver the community fundraising...

  • Physiotherapist Community Lead

    4 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryWe are seeking a highly skilled Physiotherapist to join our team as a Community Lead.In this role, you will be responsible for assessing and treating patients with physical and cognitive difficulties in the community, working autonomously and as part of a multidisciplinary care team.You will have a clinical caseload comprising adult patients with...

  • Console Player Experience Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Gunzilla Games Full time

    Job Description: As a Console Support Specialist, you will be responsible for delivering exceptional customer experiences to our console players. You will provide timely and effective support through various channels, including typed-chat clients, email, and social media. Your responsibilities will include investigating and resolving player inquiries and...

  • Lead Biomechanist Podiatrist

    3 weeks ago

    London, Greater London, United Kingdom Central London Community Healthcare NHS Trust Full time

    Job DescriptionWe are seeking a highly skilled Specialist Podiatrist in MSK Biomechanics to join our dynamic team in Brent.Main Responsibilities:Deliver high-quality specialist clinical care with a focus on MSK and biomechanics, ensuring patient care meets the highest standards.Provide leadership and operational support, working closely with the Clinical...

  • Business Development Lead

    6 days ago

    London, United Kingdom Lead Discovery GmbH Full time

    We are seeking a skilled Business Development Lead to join our team at Lead Discovery GmbH.Your primary responsibility will be to develop new client relationships and drive business growth through effective communication and relationship-building skills.Key Responsibilities:Client Acquisition: Identify and pursue new business opportunities, building...

  • Business Development Lead

    1 week ago

    London, United Kingdom Lead Discovery GmbH Full time €19,000

    We are seeking a skilled Business Development Lead to join our team at Lead Discovery GmbH. Your primary responsibility will be to develop new client relationships and drive business growth through effective communication and relationship-building skills. Key Responsibilities: Client Acquisition: Identify and pursue new business opportunities, building...

  • Lead Generation Specialist

    3 weeks ago

    London, Greater London, United Kingdom Lead Discovery GmbH Full time

    Expand Your Career with Lead Discovery GmbHWe are looking for a highly motivated Lead Generation Specialist to join our team and help us deliver our lead generation goals.In this role, you will be responsible for developing new client relationships, working alongside our existing customers, and achieving targets. You will also be required to manage your time...