Head of Service

5 months ago

Cardiff, United Kingdom Employment Hub Full time

We are looking for a **Head of Service** to ensure a high-quality leisure service is delivered across our 8 leisure centres in Cardiff. Now entering our seventh year of operation in partnership with Cardiff City Council, we have a 300-strong team that helps to improve the physical, mental and social wellbeing of local communities and residents in Cardiff.

This key, leadership role reports directly to the Senior Regional Director, and will also work closely with the local leadership team and corporate support across the UK. With natural business acumen, community ethos, and a keen eye for operational detail, the **Head of Service** will take the lead on representing the company at a senior level at various forums and committees including client meetings, community forums and the Company Board.

As our **Head of Service, **you willprovide direction and guidance to your management teams to constantly innovate and progress our service offerings as well as ensuring targets are monitored and met accordingly.

Fully aligned with our mission and corporate plan, you'll champion our 'People Vision' and lead by example, empowering local teams to seek learning and development opportunities and achieve high levels of performance.

We're looking for a **Head of Service** who is an organized and positive leader who can ensure strong coordination between our teams and local stakeholders to ensure we maximize opportunity.

You'll have proven leadership experience in running high-volume public-use facilities within community or cultural environments.

Project management capability including the full project lifecycle and change management is imperative.

Naturally, the perfect **Head of Service** must have excellent communication skills and passion for the leisure/ culture/ community service sectors, but relevant professional qualifications such as QCF accreditations (levels 5-7), IOSHH and CIMSPA membership or the willingness to work towards them, will be beneficial.

**In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider**:

- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A full-time permanent position
- Industry-leading rates of pay
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses

**About the company**:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People GOLD Award employer.

**If you are interested in this role, please upload a CV and cover letter in one document** outlining your current experience and why you think you would be a good fit for the role, what skills and qualities you feel you could bring Cardiff as **Head of Service**, and why you are interested in applying.

**Job Types**: Full-time, Permanent

**Salary**: £60,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Head of Service

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