Supervisor

6 months ago

Cardiff, United Kingdom Head of Steam Full time

We are seeking a highly motivated and experienced individual to join our team as a Craft Beer Venue Supervisor. As a Supervisor, you will play a crucial role in ensuring the smooth operation of our craft beer venue, overseeing daily activities, managing cash, maintaining high standards, and providing training to our staff. If you have a passion for craft beer, exceptional leadership skills, and a keen eye for detail, we invite you to apply.

**Responsibilities**:
Venue Operations:

- Open and close the craft beer venue in a timely manner, ensuring all necessary tasks are completed.
- Supervise and coordinate daily activities, ensuring seamless operations and exceptional customer service.
- Monitor and maintain cleanliness and organization throughout the venue.

Cash Management:

- Oversee cash handling procedures, including managing tills, making change, and reconciling daily cash deposits.
- Ensure accurate cash counts and adherence to cash handling policies and procedures.
- Collaborate with management to develop and implement strategies for minimizing cash discrepancies.

Standards and Training:

- Uphold and enforce high standards of service, cleanliness, and safety throughout the craft beer venue.
- Train and mentor staff members on customer service, product knowledge, venue policies, and procedures.

Customer Service:

- Foster a positive and welcoming atmosphere for customers, promoting a memorable experience at our craft beer venue.
- Handle customer enquiries, concerns, and complaints in a professional and efficient manner.
- Strive to exceed customer expectations by ensuring exceptional service is provided at all times.

Inventory Management:

- Assist in managing inventory levels, including ordering and receiving supplies as needed.
- Monitor stock rotation and product freshness to ensure optimal quality for customers.
- Collaborate with management to conduct regular inventory counts and reconcile any discrepancies.

If this sounds like you, then please apply:
**Job Types**: Full-time, Permanent

**Salary**: £10.80 per hour

**Benefits**:

- Employee discount
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 2 years (preferred)
- Customer service: 2 years (preferred)

Ability to Commute:

- Cardiff (preferred)

Work Location: In person

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