Programme Assistant

3 months ago

High Wycombe, United Kingdom One Can Trust Full time

**Programme Assistant**
- The One Can Trust foodbank works closely with community partners to provide vulnerable families and _
- individuals in South Bucks with essential weekly food parcels. It is comprised of a small team of 11 staff who _
- work closely with approximately 300 volunteers to meet the growing demand, recently 800 people per week _
- in High Wycombe and the surrounding areas of South Bucks. Our new ‘Programmes’ give further support to _
- these clients and other vulnerable people in the area. _

Aim of Role The Programme Assistant will assist the Food Programmes Manager in proposing and delivering a number of Food Programmes to assist those in our community who could benefit from additional support.

The Food Programme team has the purpose of delivering a number of food and community-based programmes to One Can Trust Clients.
Alongside a team of committed and passionate volunteers the Food
Programmes team work closely with the community to support those who would benefit from programmes such as our Community Café
- Together We Can, our weekly Cookery Courses, our Half Term Dinner programme, Together We Can Provide and our new upcoming School
Meal Club.

This role will include direct contact with clients through phone calls, and in person support at any of our community programmes (named above). You will also be expected to make regular contact with schools, community groups, local councillors and other key contacts to either promote our services, provide support, enquire regarding bookings etc.

In order to succeed as our Programme Assistant, it is required that you have an interest in food and food provision, that you are passionate about helping people, great at developing strong interpersonal and communication skills, be understanding and a great listener, you will also need to think outside the box to promote new programme ideas, it is essential that you are able to take your own initiative and be proactive as well as keeping up to date with current affairs in relation to food insecurity.
These are the key qualities that would help you not only enjoy your job, but also make it a rewarding career through continuous impact that you would be making on a daily basis. Other personal skills and characteristics include:

- Organisational skills
- Cooperative attitudes and ability to work in a team

This role can be demanding at times, the reality of food poverty and insecurity can become quite overwhelming so it’s essential that you are able to keep professional whilst being empathetic to all client situations.
Whilst the reality is hard hitting the Food Programmes team is committed to giving our clients the tools, additional support and extra provision to alleviate some of the pressures.

Reporting to: Cara Nightingale - Food Programmes Manager

Time 30 hours per week* Over four days (Monday - Friday). Ideal hours
Commitment would be 09:00 - 16:30. (7.5 hours with a 30-minute unpaid lunch break)
You will also need to be available to work out of office hours to support our programmes. Any additional hours worked on top of the contracted 30 hours will be given back to you in Lieu.
When needed you will be expected to support the main food bank operation along with the rest of the staff team during busy periods.
*There may be some flexibility around the working hours, if required.

Location Main duties at One Can Trust in High Wycombe, 11b Duke Street,
High Wycombe, Bucks, HP13 6EB (6EE for sat nav)
Further duties at other venues around High Wycombe for Community
Café and other community initiatives.

Main Tasks ❖ Assist the Food Programmes Manager by delivering programmes to support our clients and the local community.

❖ Actively make contact with clients to invite them to Food
Programmes

❖ Gain essential feedback directly from clients and programme attendees.

❖ Actively make contact with local schools and build relationships with community groups

❖ Be passionate about community initiatives and have own ideas about possible upcoming Food Programmes.

❖ To support our dedicated team of volunteers.
❖ Carry out administrative duties in line with the needs of the programme.
❖ Use Excel spreadsheets to manage programme bookings/ log sign ups.
❖ Use social media platforms such as Facebook to keep abreast of local resources and other charities’ events.
❖ Be proactive in taking photos to share on social media.
❖ Assist in advertising, recruiting and supporting a team of volunteers.
❖ Follow One Can Trust’s policies and procedures including confidentiality and data protection policies.

Skills / Essential
Experience

❖ Previous experience in assisting programmes/projects
❖ Personal passion for cookery, food and healthy living
❖ Confident with an ability to work on own initiative
❖ To be a good listener, be kind, caring tactful and empathetic
❖ To be responsible and non-judgemental
❖ To be friendly, informal and professional to build rapport.
❖ Respect

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