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Transformation & Change Programme Manager

2 months ago

High Wycombe, United Kingdom CSSC Full time

Position: Transformation & Change Programme Manager  

Location: Hybrid (2-3 days in High Wycombe office – negotiable) 

Job Type: 2 year fixed-term contract 

Full-time Salary: £45k- £50k (depending on experience) 

Reporting to: Head of Operations 

About the Role:  

The Transformation & Change Programme Manager is a newly created role and is responsible for leading and managing our defined reform programme. You will play a key role in helping CSSC adapt to change with minimal disruption to its operations and key stakeholders (staff, volunteers and members). 

The role will be responsible for any change initiatives within our operational plan ensuring that all changes are smoothly and successfully implemented. This role involves working closely with the Senior Leadership team and ensuring that any change is aligned with the organisation’s strategic and operational goals.  

This role will also encompass covering maternity leave for the Head of Operations from January to October 2025 and will be reporting directly to the Group Operations Director during this period. Key responsibilities include: 

 

  • Programme sponsor for the reform programme.

  • Representing change initiatives across all Programme Boards.  

  • Providing ad-hoc support and addressing requests from the Group Operations Director and Executive Team.  

  • Preparing and delivering monthly reports on Operational Plan progress to the Executive Team. 

  • Ensuring the balanced scorecard is continuously updated and monitored throughout the year. 

  • Facilitating and leading workshop sessions where required. 

  • Oversight of the operational budget.  

 

 

 

 

 

 

Responsibilities: 

 

Change Strategy and Programme Planning: 

 

  • Responsible for overseeing and coordinating multiple interrelated projects, ensuring alignment with organisational objectives, managing resources, mitigating risks, and delivering results on time and within budget. 

  • Work with senior leadership to ensure alignment of change initiatives with the programme’s goals and the broader organisational strategy. 

  • Develop and implement change management strategies and plans that maximise employee adoption and minimise resistance. 

  • Identify potential risks and develop mitigation strategies to address resistance to change. 

 

Stakeholder Engagement: 

 

  • Engage with key stakeholders across the organisation to gather insights, understand their needs, and ensure their involvement in the change process. 

  • Act as the primary point of contact for change-related issues, ensuring that stakeholders are informed and engaged throughout the change lifecycle. 

  • Engagement of senior leadership team to ensure successful deployment and embedding of change initiatives. 

  • Manage stakeholder expectations and address concerns effectively. 

 

Communication Management: 

 

  • Working with Head of Marketing & Member growth to develop and execute communication plans that clearly articulate the vision, benefits, and impacts of the change. 

  • Ensure timely and accurate dissemination of information to all affected parties. 

 

Training and Support: 

 

  • Working with our People & Culture team, provide support and guidance to employees as they transition through the change, ensuring they have the resources they need to succeed. 

  • Working with Subject Matter Experts (SMEs) to develop user guides, FAQs, and other support materials to facilitate a smooth transition. 

 

 

Monitoring and Evaluation: 

 

  • Provide regular updates to senior management on the status of the reform programme, including successes and areas for improvement. 

  • Measure the effectiveness of change initiatives through surveys, feedback sessions, and performance metrics. 

 

About You: 

  • Educated to a higher level (degree level qualification or equivalent) or relevant experience.  

  • Relevant professional qualifications and training specific to transformational change and programme management. 

  • Significant experience of delivering large, highly complex people change programmes.  

  • Demonstrable experience in people change and building business capability. 

  • Evidence of a track record of successfully communicating to a variety of audiences, ability to build rapport and trust quickly. 

  • Experience and knowledge of change management methodologies and tools. 

  • Experience of managing individuals through change.  

  • Excellent collaboration and facilitation skills, ability to engage with all levels  

  • Change Management qualification would be desirable. 

 

 Skills: 

  • Excellent leadership and team management skills. 

  • Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels. 

  • Proficient in project management software and tools (e.g., Smartsheet, Jira, Trello). 

  • Strong analytical and problem-solving skills. 

  • Ability to manage multiple projects simultaneously in a fast-paced environment. 

  • Ability to work under pressure and meet deadlines. 

 

 

What We Offer: 

  • 24 ½ days annual leave + Bank Holidays. 

  • Free CSSC Membership. 

  • 90 minutes of wellbeing time per week. 

  • Flexible working arrangements. 

  • Excellent company pension schemes. 

  • Training and Development opportunities. 

  • Access to Employee Assistance Programme. 

About Us: We are a not-for-profit membership organisation with over 124,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive, and Social.