Transformation & Change Programme Director

5 days ago

High Wycombe, Buckinghamshire, United Kingdom CSSC Full time
About the Role

The Transformation & Change Programme Manager is a key position within CSSC, responsible for leading and managing our defined reform programme. This role plays a crucial part in helping CSSC adapt to change with minimal disruption to its operations and key stakeholders.

Key Responsibilities
  • Programme sponsor for the reform programme.
  • Representing change initiatives across all Programme Boards.
  • Providing ad-hoc support and addressing requests from the Group Operations Director and Executive Team.
  • Preparing and delivering monthly reports on Operational Plan progress to the Executive Team.
  • Ensuring the balanced scorecard is continuously updated and monitored throughout the year.
  • Facilitating and leading workshop sessions where required.
  • Oversight of the operational budget.
Change Strategy and Programme Planning
  • Responsible for overseeing and coordinating multiple interrelated projects, ensuring alignment with organisational objectives, managing resources, mitigating risks, and delivering results on time and within budget.
  • Work with senior leadership to ensure alignment of change initiatives with the programme's goals and the broader organisational strategy.
  • Develop and implement change management strategies and plans that maximise employee adoption and minimise resistance.
  • Identify potential risks and develop mitigation strategies to address resistance to change.
Stakeholder Engagement
  • Engage with key stakeholders across the organisation to gather insights, understand their needs, and ensure their involvement in the change process.
  • Act as the primary point of contact for change-related issues, ensuring that stakeholders are informed and engaged throughout the change lifecycle.
  • Engagement of senior leadership team to ensure successful deployment and embedding of change initiatives.
  • Manage stakeholder expectations and address concerns effectively.
Communication Management
  • Working with Head of Marketing & Member growth to develop and execute communication plans that clearly articulate the vision, benefits, and impacts of the change.
  • Ensure timely and accurate dissemination of information to all affected parties.
Training and Support
  • Working with our People & Culture team, provide support and guidance to employees as they transition through the change, ensuring they have the resources they need to succeed.
  • Working with Subject Matter Experts (SMEs) to develop user guides, FAQs, and other support materials to facilitate a smooth transition.
Monitoring and Evaluation
  • Provide regular updates to senior management on the status of the reform programme, including successes and areas for improvement.
  • Measure the effectiveness of change initiatives through surveys, feedback sessions, and performance metrics.
About You
  • Educated to a higher level (degree level qualification or equivalent) or relevant experience.
  • Relevant professional qualifications and training specific to transformational change and programme management.
  • Significant experience of delivering large, highly complex people change programmes.
  • Demonstrable experience in people change and building business capability.
  • Evidence of a track record of successfully communicating to a variety of audiences, ability to build rapport and trust quickly.
  • Experience and knowledge of change management methodologies and tools.
  • Experience of managing individuals through change.
  • Excellent collaboration and facilitation skills, ability to engage with all levels.
  • Change Management qualification would be desirable.
What We Offer
  • 24 1⁄2 days annual leave + Bank Holidays.
  • Free CSSC Membership.
  • 90 minutes of wellbeing time per week.
  • Flexible working arrangements.
  • Excellent company pension schemes.
  • Training and Development opportunities.
  • Access to Employee Assistance Programme.

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