Internal Sales Administrator

4 weeks ago

Kingswinford, United Kingdom Peritum Group Ltd Full time

**Job Role**:
The Internal Sales Administrator is an essential role that ensures seamless sales operations by providing administrative support to the sales team. The job entails managing sales-related documentation, coordinating with various departments, and maintaining accurate sales records. Exceptional customer service is necessary for the Internal Sales Administrator, as they handle customer inquiries, orders and provide assistance. Additionally, the role requires generating sales reports, monitoring stock levels, and working on sales-related projects as needed.

**The Package**:

- Salary range of £23,000 - £25,000 depending on experience
- 37 Hour working week.
- 25 Days Holiday plus 8 Bank Holidays
- Invoicing incentive bonus scheme and uncapped commission
- Full initial training
- Modern offices with excellent facilities
- Incremental increases in holiday entitlement
- Ministry of Fun social activities funded by the business.
- Stakeholder Pension scheme
- Medicash Benefits, e.g. dental, private GP, optical, physio etc.
- Critical illness cover
- Enhanced sick pay
- Cycle-to-work scheme
- Death in service benefit
- Employee referral bonus
- Long service awards
- Monthly recognition and reward opportunities
- On-site gym facilities
- Full-time, Permanent

**Key Duties and Responsibilities**:
**You**:
As an Internal Sales Administrator, your essential duties and responsibilities will be;
- Manage customer orders in NetSuite, coordinate with departments for timely fulfilment, and update customers on their status.
- Assisting in preparing sales documents such as quotes, proposals, and contracts, ensuring they are accurate, properly formatted, and comply with policies and legal requirements. Collaborating with the sales team to customise them for specific customers and opportunities.
- Manage customer information in NetSuite, including entering new leads/customers, updating contact details, recording sales activities, ensuring data accuracy, and analysing sales data for insights.
- Provide exceptional customer service, addressing concerns and identifying upselling opportunities to build and maintain positive customer relationships.
- Collaborating with the purchasing and warehouse teams to monitor stock levels, coordinate product availability, and ensure timely order fulfilment. Communicating updates to the sales team and proactively addressing stock-related issues or delays.
- Providing general administrative support to the sales team, such as organising and maintaining sales files and documentation, managing expense reports, and assisting with sales-related projects or initiatives.
- Identifying process inefficiencies and suggesting improvements to enhance sales operations, streamline workflows, increase productivity and stay updated on industry trends, sales techniques, and product knowledge to contribute to the sales team's success through our Marginal Gains initiative.

**Us**:
We are passionate about equipment for commercial vehicle workshops and care about our people and want them to grow and develop with us. We appreciate hard work and good values ahead of experience, although its great if you have both.

We want to involve our people in the decisions that affect them. This is our CAUSE. We want our employees to feel Challenged to improve and progress, Appreciated by their colleagues and managers, United to work together towards our common goals, Secure in their job, and Empowered to make the decisions they need to make.

**What we need you to have**:
Our growing company welcomes anyone willing to learn and adapt. To be a good Internal Sales Administrator, you must communicate well, listen to customers, and be organised. You should be patient and helpful, pay attention to details, and work well with others. You must be professional and keep critical information private. It's also essential to be cheerful and willing to learn.

While we consider all applicants, the following experiences are highly desirable for the Internal Sales Administrator position:

- Teamwork and Collaboration with the broader team and other departments is essential.
- Knowledge of Microsoft Office apps and modern cloud-based CRM systems is essential. Knowledge of NetSuite is desirable.
- Previous Experience in a Sales Support or Administration Role
- Previous Customer Facing Experience desirable.
- Knowledge of the Garage Equipment Industry is desirable.
- Ability to spot trends in data and make informed decisions to support sales strategies.
- Excellent Organisation skills
- Excellent Customer Service Skills
- Excellent communication skills
- Excellent Attention to detail

**Our teams will say youre**:

- Knowledgeable and expert
- Responsible and accountable for your performance
- Incredibly customer focused
- Pragmatic
- Open and collaborative
- Responsive
- A clear communicator

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