Housing Officer

6 months ago


Birmingham, United Kingdom RSR Housing Full time

RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Housing are currently recruiting on behalf of our client based in Birmingham for Housing Officer’s - temporary accommodation homeless reviews.

These are full time, temporary roles, initally for 2 months and offer a pay rate of £11.18 per hour.

**Main Duties**:

- Deliver a customer focused temporary accommodation reviews service, responsible for investigating reviews and supporting the service to compile TA suitability review paperwork and case bundles for court proceedings.
- Support the day-to-day operation of the TA Service.
- Make suitable emergency accommodation offers to homeless households and help ensure the service meets its statutory interim duty in the most cost-effective way.
- Provide homelessness and housing advice, develop and implement TA Move On plans and help homeless households access additional support needed to move on into suitable secured accommodation.
- Carry out TA floating support visits and occupancy checks. Accurately record evidence and outcomes of visits as well as timely share this information with the customer’s caseworker.
- Support the service to ensure TA tenancy letting, void management, health & safety, property repair and maintenance functions operate efficiently.

**Essential Requirements**:

- Good standard of English & Maths
- Investigative skills and familiar with putting together letters and information potentially for legal.
- Experience of working in a customer service environment
- Experience of working in a frontline service role, delivering services to customers with vulnerabilities and multiple complex needs.
- Ideally have some experience in working in and homelessness or a complaints service an understanding of homeless legislation would be beneficial.

**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.**

RSR Housing is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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