Housing Support Officer

7 months ago

Birmingham, United Kingdom Yenaa Housing Full time

Responsible to: Operations manager

Responsible for:
Hours: 24 hours per week

Qualifications/Experience:
**MUST have a full UK Driving licence**

**Must be able to use Microsoft Word and be familiar with recording information online**

This is an opportunity to join one of the leading BVSC accredited Managing Agents in the West Midlands. We are seeking an individual who can help us deliver our vision of providing the right support in the right environment. We pride ourselves on having residents who fully engage and respect the support they receive.

We are looking for a mature individual to join our team. Someone who can build relationships with adults who are experiencing challenges in their lives. Provide weekly Care, Support and Supervision. We need an individual who can manage multiple tasks and provide clear and honest support based on the assessed needs of each resident.

The post holder needs to have a flexible approach to their working hours, as this mirrors the needs of our tenants. There is an element of hybrid working to meet the needs of you and your family and the organisation.

You must be comfortable with lone working and managing your time effectively.

Individuals who can evidence qualifications and training relevant to this work are encouraged to apply.

**Our Vision**

1. To work with service users according to the requirements of their support plan to review the implementation of all support plans with the operations lead and service users.

2. To access community resources and links of particular relevance to residents

3. To maintain and develop constructive day-to-day contact with service users.

4. To help residents build realistic pathways that build on their strengths and successes

5. To provide environments that are safe to live in and foster an atmosphere of empathy and understanding.

**Benefits of working for us**

1. Hybrid working hours

2. Pension Scheme

3. Comprehensive training program

4 Free NVQ qualifications

5. BVSC accredited organisation

6. Prefered provider by Many referral Agencies

7. High level of supervision and team meetings

**The Role**

1. To meet with each resident weekly and help them achieve their support goals

2. To understand the safeguarding needs of each resident

3. Provide a level of professional support and empathy

4. To understand that Trauma has a significant impact on the opportunities and the choices made by our residents and to treat them with dignity and respect.

5. Keep weekly recordings of individual sessions, along with evidence of outcomes

6. Complete all necessary paperwork to evidence the needs of your individual residents

7. To communicate effectively with your team and senior team members to get advice and support.

**Housing/Property Management**

1. To ensure that the physical environment in each of the properties is managed and maintained to an excellent standard on a day-to-day basis. This provides the residents with the confidence that we care about their environment.

2. To ensure that access to service properties is strictly controlled where appropriate, given the needs of the client group.

4. To ensure that all service users understand their licence agreement and have the skills and knowledge to maintain the accommodation

5. To advise the Maintenance Team of any maintenance requirement within the Service properties.

6. To ensure the supported housing management policy and procedure are correctly implemented.

7. To be involved in the cleaning of houses when tenants move on

**Competencies**

1. Motivation

A person with exceptional motivation fire in their belly and a genuine passion to help people reach their potential. The individual shows drive and capability to put Yenaa Housings' purpose and values into action.

2. Emotional intelligence

What does this mean to us? Emotional intelligence means that a person has self-awareness, self-management, social awareness, and social management. A person with exceptional emotional intelligence can manage their emotions, read individuals and their motivations, and manage social situations to achieve the best outcomes.

3. Resilience and adaptability

A person with exceptional resilience and adaptability to have a strong sense of identity and will change their approach to ensure outcomes are still achieved.

**Administration**:
**Applicant Must be able to use Microsoft Word and Excel to a proficient level and be comfortable using Google Drive**

1. To maintain daily and weekly logs and support session paperwork

2. In conjunction with the Project lead to record receipts and expenditures in the petty cash account.

3. Be responsible for a maximum of 16 residents

4. Be flexible and resourceful in their approach

**Job Type**: Part-time

**Salary**: £11.44-£12.00 per hour

Expected hours: 24 per week

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Housing support: 1 year (preferred)

Licence/Certification:

- Driving license (r

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