Customer Credit Administrator
6 months ago
**Job Purpose**:
To ensure that that customer claims are managed in a prompt and consistent manner.
**Responsibilities**:
- Processing of customer credits and customer debit notes claims
- Customer setup and maintainingcustomer master data
- Support the implementation and maintenance of sales price lists on the IFS system.
- Working directly with the head of the Credit Control, but with also dotted line into the Customer Services/Retail Sales Manager at Princes Risborough.
- Supporting daily invoicing processes on the HCB and Retail systems.
- Providing holiday cover for the Sales Ledger Assistant and other members of the Credit Control Team. This will mean exposure to all aspects of the sales ledger:
- Supporting the Data collation for credit control KPIs.
- Maintaining confidentiality of the department and using discretion where necessary.
- Ensuring that procedures are carried out carefully and accurately to eliminate errors.
- Providingexcellent customer service.
- Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.
- Undertaking any other duties which may be requested by the Line Manager, for which training and/or an explanation has been provided and understood.
Person Profile:
- An understanding of the role of credit control.
- Highly proficient in the use of Excel spreadsheets.
- Experience in using an ERPsystempreferred.
- Ability to develop good customer relations.
- High levelof literacy and numeracy.
- High levelof accuracy.
- Effective communicationskills, both written and verbal.
- Pleasant but firm telephone manner when dealing with debtors.
- Ability to assume responsibility and act on own initiative.
- Good time management and organisational skills.
- Ability to adhere to deadlines.
**Job Types**: Full-time, Permanent
**Salary**: Up to £28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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