Payment Operations Administrator

1 week ago


Princes Risborough, United Kingdom ClubWise Software Ltd Full time

ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry.

We’re a diverse, international team, on a mission to develop simple but sophisticated solutions that enable our customers to succeed. Working collaboratively, we strive to provide the a best-in-class customer experience that leaves a lasting impression.

ClubWise is a subsidiary of EverCommerce, a leading US-based service commerce platform which offers a suite of integrated SaaS solutions to over 500,000 customers globally. EverCommerce drives digital transformation across multiple industries in the service economy helping businesses accelerate growth, streamline operations, and increase retention.

**Summary of the role**

As a Payment Operations Administrator:

- You will be responsible for assisting the Payment Operations Manager with the day to day customer processing of Direct Debits for customers, ensuring that ADDACS, AUDDIS and ARUDDS and all other scheduled billing-related activities for ClubWise are completed within BACS timeframe. This includes processing indemnity claims and challenging them when required.
- You will be responsible for performing BACS and SEPA Direct Debit collection and related tasks. You will also assist with price increase, data migration and Bulk-Direct Debit transfers as and when required.
- You will be responsible for the reconciliation of all collections, rejections and indemnities for both UK (£) and Ireland (€) Clubs.
- You will regularly perform qualitative and quantitative auditing and exception checks of the system pre and post-billing to ensure data integrity, in particular before and after a billing-related release.
- You will be responsible for being current on the latest Industry and Compliance requirements including FCA mandatory training in order to assist in the completion of Anti Money Laundering Checks, FCA compliance tasks and BACS requirements.
- You will assist with the accurate invoicing of customers ensuring that checks on new clubs and deactivations are completed.
- You will assist in the process of updating control documents and adhere to all ClubWise payments processes and procedures at all times.

**Essential Skills**
- Experience in collection of Direct Debit and BACS procedures
- Excellent record-keeping, organizational skills and attention to detail
- Good analytical, numerical reasoning and problem-solving skills
- Ability to work to deadlines with good prioritization and time management skills
- Good communication skills both oral and written
- PC literate with previous administrative experience (especially MS Excel)
- Ability to follow processes and procedures to ensure accuracy
- Ability to work by yourself and as part of a team with mínimal supervision
- Excellent data entry skills

**Desirable Skill**s
- An NVQ 2 or higher in business/administration
- Be up to date with relevant changes in FCA Compliance
- Be competent in mandatory FCA Compliance modules
- An interest and knowledge of the health and fitness Industry

**Further details**
- This role is a temporary maternity cover
- This is a hybrid position with an expectation of 1 day a week in the office
- It is a full-time position of 40 hours per week (Monday - Friday)
- The salary range is £23,000- £25,000 per year depending on experience
- This position reports to the Payment Operations Manager

**Benefits**
- Flexible Time Off
- Life Insurance
- Perkbox
- 1 Paid Volunteer Day
- 26 weeks full paid parental leave in addition to statutory
- Pension contribution of 4% Employer and 4% Employee

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience

**Job Types**: Full-time, Permanent, Temporary contract

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Gym membership
- Life insurance
- On-site parking
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday

COVID-19 considerations:
We have a limited number of working desks to ensure social distancing whilst at work and operate a hybrid working from home/office balance to the working week.

Masks and sanitizers are freely available at the office - office is professionally sanitized.

Application question(s):

- Do you have experience processing Direct Debit and BACS payments?

**Experience**:

- Payment Operations: 1 year (required)

Work Location: Hybrid remote in Princes Risborough HP27 0AJ

Reference ID: PaymentAdminAug23



  • Princes Risborough, United Kingdom EverCommerce Full time

    ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. We’re a diverse, international team, on...


  • Princes Risborough, United Kingdom ClubWise Software Ltd Full time

    ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. We’re a diverse, international team, on...


  • Princes Risborough, United Kingdom Silcock Dawson & Partners Ltd Full time

    **Permanent Part-Time Bookkeeper/Administrator (25+ hours per week)** **From £28,000 - £30,000 per annum pro rated, dependent on experience** Silcock Dawson & Partners Ltd is a well established building services engineering consultancy with around 40 staff and an annual turnover approaching £4M. We provide a range of design, advisory and other...


  • Princes Risborough, United Kingdom ClubWise Software Ltd Full time

    ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. We’re a diverse, international team, on...

  • Finance Administrator

    4 weeks ago


    Princes Risborough, United Kingdom ClubWise Software Ltd Full time

    **Company Overview** ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. We’re a diverse,...


  • Princes Risborough, United Kingdom EverCommerce Full time

    ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. We’re a diverse, international team, on...


  • Princes Risborough, United Kingdom EverCommerce Full time

    ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. We’re a diverse, international team, on...

  • Administrator

    2 weeks ago


    Princes Risborough, United Kingdom The Fremantle Trust Full time

    Click Map for Directions **Job Reference**: 273169 **Contract Type**: Permanent **Home**: Icknield Court **Location**: Icknield Court, Princes Risborough **Salary**: £11.52 p/h **Closing Date**: 11pm - 02.03.24 **Are you an organised and efficient Administrator looking to join a team who make a **real** difference?** Come and join our team as an...


  • Princes Risborough, United Kingdom EverCommerce Full time

    ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. We’re a diverse, international team, on...

  • Sales Administrator

    1 week ago


    Princes Risborough, United Kingdom Chiltern Recruitment Full time

    Our client a well-established company based in Saunderton is looking to recruit a Sales Administrator. Working within a small team you will provide administrative and telephone support for the UK Sales Operation. This is a hands-on role which encompasses all aspects of the office support function. They are looking for a friendly outgoing team player with a...


  • Princes Risborough, United Kingdom LinkLife Full time

    **LinkLife are proud to be working with our client based in High Wycombe who are recruiting for an Administrator Team Leader.** **Role**: Administrator Team Leader **Location**: High Wycombe **Salary**:£32,500 **Contract**: Monday - Friday - 37.5 hours - between the hours of 8am - 6pm - **This is a fully office based role**_ **Main Requirements of...


  • Princes Risborough, United Kingdom HR by Tara LTD Full time

    If you’re looking for your first role in HR, working with a small but expanding local business, then this could be just what you’re looking for. We are **HR by Tara,** a business providing comprehensive support and services to a wide range of lovely clients across the Chilterns and South Bucks. We ensure they thrive and develop by employing and keeping...


  • Princes Risborough, United Kingdom HR by Tara LTD Full time

    If you’re looking for a wide-ranging, responsible and rewarding business support role with a small but expanding local business, then this could be just what you’re looking for. We are **HR by Tara,** an business providing comprehensive support and services to a wide range of lovely clients across the Chilterns and South Bucks. We ensure they thrive and...

  • Receptionist

    3 weeks ago


    Princes Risborough, United Kingdom White Sage Health and Beauty LTD Full time

    We are seeking a friendly and organised Salon Receptionist to join our team. As a Salon Receptionist, you will be the first point of contact for our clients and play a crucial role in providing exceptional customer service. If you have excellent communication skills, a passion for the beauty industry, and enjoy working in a fast-paced environment, we would...


  • Princes Risborough, United Kingdom Hearing Dogs for Deaf People Full time

    **Location**:The Grange, Saunderton, Buckinghamshire **Hours**:Part time, 21 hours a week **Salary**:£14,212 per annum **9 month fixed term contract** **What we do** Hearing Dogs for Deaf People trains dogs that change deaf people’s lives through emotional and practical support - because nobody with hearing loss should feel alone. Our amazing dogs...

  • IT Helpdesk Engineer

    3 weeks ago


    Princes Risborough, United Kingdom Skye Business Solutions Full time

    **Short Description** Our client is looking for an IT Infrastructure and Support Assistant to join the business to support the growth and development of the IT service and provisions required. Bullet Points - A dynamic environment - based in Princes Risborough (office-based for year 1, then hybrid) - Previous similar IT support experience - Has, or is in...


  • Princes Risborough, United Kingdom SkyeBiz Full time

    Our client is looking for an IT Infrastructure and Support Assistant to join the business to support the growth and development of the IT service and provisions required. **What you will do**: This is a fantastic opportunity to be part of the development and growth of providing an excellent IT service provision to a growing and evolving organization. **Job...


  • Princes Risborough, United Kingdom ClubWise Software Ltd Full time

    ClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland,...


  • Princes Risborough, United Kingdom EverCommerce Full time

    ClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland,...


  • Princes Risborough, United Kingdom ClubWise Software Ltd Full time

    **Company Overview** ClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in...