Customer Experience Manager

5 days ago


Macclesfield, United Kingdom Superbike Factory Ltd Full time

Superbike Factory was founded in 2010 and we are the largest retailer of used motorbikes in the UK and Europe.

From our new purpose-built head office in Macclesfield sales turnover has grown rapidly to over £34m in 2021 and we currently employ over 200 people, moving to 400 by the end of the year.We are lucky enough to be backed by one of the most successful privateequity houses in Europe, which is enabling us to embark on the next rapid phase of growth, with additional sites opening in the coming eight months. Ambitious Certainly is...

We have an exciting opening for Customer Experience Manager to join our team and contribute to the growing success of our brand.

This is a fantastic opportunity to work for a market leading company in a fast moving and busy environment, contributing to the overall success of a high performing organisation and promoting the company through delivering 5 STAR customer experience.

You must be able demonstrate a profitable and successful track record delivering exceptional customer experience through all levels of customer journey.

Experience working in Call Centre or similar FCA-regulated environment would beneficial.

Motor trade / automotive experience is preferred but not essential as full training will be provided.

**A Day in the Life of Customer Experience Manager**:

- Providing an exceptional customer experience
- Managing, supporting, and developing small team of advisors
- Ensuring smooth running of day-to-day service delivery
- Accurately obtain and report on daily/weekly figures to the SLT
- Responsible for delivery off all departmental KPI’s

**What you’ll need to be successful**:

- Proven experience in leading, developing and supporting colleagues
- Experience working in a Call Centre/Customer Service / experience department.
- Demonstrate effective problem-solving skills
- Ability to build strong working relationships with customers and keys stakeholders
- In depth knowledge of consumer right act and FCA regulations
- Driven to achieve your goals and the goals of the business
- Motorcycle / automotive knowledge is beneficial but is not essential

**Compensation & Benefits**
- Free eye test for DSE users
- Refer a friend bonus
- Employee Wellbeing Helpline
- Pension
- Cycle to Work Scheme

If you are looking for more than just a job and want to be a part of a family business that will expose you to the pace and excitement of the unique sales environment needed to excel your career to the next level; Superbike Factory is the home for you



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