Customer Experience Representative

2 days ago


Macclesfield, Cheshire East, United Kingdom Group 1 Automotive Full time
Role Overview

We are seeking a Sales Executive to join our team at Audi Macclesfield. As a Sales Executive, you will be responsible for providing exceptional customer service, building relationships, and achieving sales targets.

Key Responsibilities
  • Guide customers through a seamless buying experience, from initial welcome to negotiation and handover of their purchased vehicle.
  • Prospect for new customers, maintain a comprehensive enquiry database, and recommend add-on products to customers.
  • Maintain in-depth product knowledge and attend manufacturer-led training sessions.
  • Deliver outstanding customer service and foster loyalty among customers.
Requirements
  • Previous experience in sales or customer service, with ability to achieve targets and build relationships.
  • Excellent customer service skills, with energy and enthusiasm.
  • Interest in helping customers and contributing to team success.
  • Strong organisational skills, with ability to meet deadlines and excellent attention to detail.
  • Listening and communication skills, focused on understanding customer needs.
  • Full UK driving licence.
Benefits
  • Competitive salary: £28,000-£38,000 per annum, depending on experience.
  • Retail discounts, gym discounts, cash healthcare plans, cycle-to-work scheme, car discounts, flexible pension scheme, and family-friendly policies.
  • A wellbeing programme to support you and your family, an internal colleague recognition system, and a community volunteering day.
About Us

We are Group 1 Automotive, a global automotive group with a strong presence in the UK market. With over 7,000 colleagues dedicated to delivering exceptional customer service, we offer a unique opportunity to grow and develop your career.



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