IT Desktop Support Technical Engineer

2 weeks ago


Boston, United Kingdom Manpower Full time

**The Role**

This role will involve working at a central client location in **Boston Lincoln shire**providing IT Desktop End User Support, telecoms experience and support, Windows Server and End User support, handling issues related to distributing services, security and performance of Microsoft Work stations.
- Proactively ensure the highest levels of systems and infrastructure availability
- Maintain security, backup, and redundancy strategies
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution

Hold a clean and valid driving licence

**Skills Required**:

- Expert technology problem solver. Identifying issues, repairing problems, helping users, updating systems, installing new hardware and software, troubleshooting computers and basic networks, documenting systems, and supporting the IT department.
- Good communication, interpersonal and problem-solving skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, need a strong technical understanding of the hardware, software and networking systemsbeing supported.- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
- Support all end users devices & their accessories (not limited to Desktop / Laptops, Telephones, Smartphones, Tablets, Video-conferencing systems, printers, printer consumables)
- Collect hardware as part of user's leavers process

Asset Management:

- Maintain asset register including hardware and software
- Alert Customer in case of licensing issue (Software)
- Manage non-standard intervention / software installation
- PC and other devices logistics Management
- Hands and feet support on all devices
- Maintenance Activity / logistics support in coordination with Third Parties.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support team
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Be responsible for new starter setup and repossession of leavers equipment,
- New User On boarding - present IT and provide new user IT inductions,
- Manage relationships with vendors and ensure high-availability of business-critical IT systems,

**Soft Skills**
- A strong customer service focus (High Level of customer interaction and engagement)
- Excellent interpersonal and communication skills (both written and verbal),
- Comfortable working both autonomously or as part of a team.
- Ability to work under pressure
- Negotiation skills
- Be able to provide VIP support and appreciate the difference between standard user and heightened IT Support.


  • Desktop support

    4 weeks ago


    Boston, United Kingdom Sysmind LLC Full time

    Essential Skills: Installation/Configuration/Troubleshooting ofWindows XP Win/10/11 VDI and Windows Clients OS.ExcellentTroubleshooting Skills on Desktops Laptops Windows and VmwareOperating System hardwareExperience in Architecture/Design ofWindows and Virtual Desktop InfrastructureExperience in Hardwareknowledge (Dell HP IBM Desktop) basic hardware...


  • Boston, United Kingdom Siri InfoSolutions Inc Full time

    Hi Hope you are doingwell !! My name is Arun from Siri Info Solutions. I am sharing oneurgent job opportunity with you kindly go through it and let meknow if suitable for you. Title: Lab Ops SupportTechnician Location: BostonCollege MA Duration :FullTime Role JobDescription:Technical/FunctionalSkills Experiencein handling devices LAB Instrument and...


  • Boston, United Kingdom Siri InfoSolutions Inc Full time

    Position: DesktopTechnician Location: Boston MAOnsite Technical/FunctionalSkills Respond andresolve IT related issues over the phone and ticketsInstallation of operating system and userapplications Troubleshoot hardware andsoftware issues Configure maintain andtroubleshoot printers of all types including laser thermal andimpact

  • Azure Data Engineer

    4 weeks ago


    Boston, United Kingdom Princeton IT Services Full time

    Job Title: Azure DataEngineer Location: BostonMA Role Type:Contract RoleOverview: We are seeking a highlyskilled Azure Data Engineer with expertise in data migration fromBig Data platforms to Azure Data Factory (ADF) to join our team.The ideal candidate will have a strong background in designing andexecuting complex data migration projects with a focus...


  • Boston, United Kingdom Abidi Solutions Full time

    Job Title: Technical Architect(Salesforce)Location: Boston MA (hybrid)Duration: 36 month contractExperience: 15 yearsNote: Only considering candidates localto MA; will not interview candidates who are out ofstate. Key Skills: Salesforce (License and Permit Managementbroader CRM platform capabilities) REST APIframeworks in various languages RDBMS andNoSQL...

  • Window and Vmware

    4 weeks ago


    Boston, United Kingdom Siri InfoSolutions Inc Full time

    Requirement ID: 9342616 PostedOn: Feb202024 Role name: Support Executive Role Description: Should be able to travel(Drive down) to remotelocations when necessary Competencies: Incident Management Communication DesktopManagement Infrastructure Services (IS) Experience(Years): 10& Above Essential Skills: ...

  • Data AnalystDeveloper

    4 weeks ago


    Boston, United Kingdom IT Allianz Inc Full time

    Job Title: Data Analyst/DeveloperLocation: Boston MA/Hybrid Duration: 6Months with a possible extension Local Only from MA NH or RI Need localwith DL Copy Must have recent client experiencefrom these locations 100% remote is fine but must be local to thearea in case occasional office work is required.Must be fully vaccinated for considerationPaid 37.5...

  • ETL Talend Developer

    4 weeks ago


    Boston, United Kingdom IT Allianz Inc Full time

    Title: ETL TalendDeveloper Location: BostonMA/Hybrid (need local with ID proof)Duration: 6 12 Months with a possibleextension Local Only from MANH or RI and must have recent experience from theselocations MinimumRequirements: VaccinationMandatory 37.5 hours per week23 days onsite per week ResponsibilitiesUsing the Talend ETL toolset to create new and...

  • EC&I Technician

    3 weeks ago


    Boston, United Kingdom Astute Technical Recruitment Ltd Full time

    Astute's Power team is partnering with a large power generation company to recruit an Electrical Controls and Instrumentation Technician to join their Energy from Waste plant in Boston, Lincolnshire.The EC&I Technician role comes with a starting salary of £50,000 + bonus + benefits.If you're an experienced EC&I Technician with an instrumentation bias and...

  • DevOps Engineer

    4 weeks ago


    Boston, United Kingdom Workstam Full time

    Title: DevOps Engineer (CI/CDJenkins AWS) Location:Boston MA or Merrimack NH or Durham NCDuration: 12 months Project: This team works on a complextrading environment as we design build and advance our CI/CDpipelines whilst aggressively increasing our footprint on a cloudinfrastructure. RequiredSkills: CI/CD Development (Mostly maintenance) Jenkins...

  • Controls Engineer

    2 weeks ago


    Boston Spa, United Kingdom Samuel Frank Full time

    Controls Engineer – PLC / Industrial Controls – North Yorkshire – Permanent - £50-60k + 25 days holiday – Hybrid Working Samuel Frank is recruiting for an OEM with a base in North Yorkshire as they’re looking for a Controls Engineer to join the team. The Controls Engineer role will suit a software specialist with experience of writing PLC code...

  • AWS DevOps Engineer

    4 weeks ago


    Boston, United Kingdom Sysmind LLC Full time

    Role name: Engineer RoleDescription: Role Summary Looking for resource who has 911 years ofhands on experience in Configuring GRD files for Softwareinstallation in AWS. It is essential to have excellentcommunication and coordination skills to successfully integratevarious functions in a coordinated manner and deliver theresponsibilities to satisfaction...

  • Controls Engineer

    2 weeks ago


    Boston Spa, United Kingdom Samuel Frank Full time

    Controls Engineer – PLC / Industrial Controls – North Yorkshire – Permanent - £50-60k + 25 days holiday – Hybrid WorkingSamuel Frank is recruiting for an OEM with a base in North Yorkshire as they’re looking for a Controls Engineer to join the team. The Controls Engineer role will suit a software specialist with experience of writing PLC code from...

  • Java Developer

    4 weeks ago


    Boston, United Kingdom Vision It US Full time

    Senior Java Developer role is 70% middle tierServer and 30% presentation tier. Developers are expected implementrequirements from the front end through to the database / OOMlayer.Responsibilities:Work withBusiness Analysts to understand requirements and translate todesignSource codedevelopmentUnit test casedevelopmentFunctional/system integration...

  • Product Engineer II

    4 weeks ago


    Boston, United Kingdom Three Point Solutions Full time

    Job Title Product EngineerII Exempt 13173 Number ofPositions 1 Job LocationBoston MA 02210. Onsite 13 days a week JobStart Date 3/4/24 Job EndDate: 4/25/25 EducationRequired: Bachelors in Mechanical Electrical BioMed Years Experience Required: 02 years(masters 0 or bachelors 2) Top 3technical skills that you are required for thisrole: Project...


  • Boston, United Kingdom CareerBliss Full time

    Dual Fuel Smart Meter Engineer (Debt Solutions)Ganymede Energy currently have an exciting opportunity to join one of the UK's Largest Metering Companies, established over 25 years ago, with 4 million+ customers, as a Field Debt Solutions Smart Meter Engineer Support Agent.Here you'll play an important role in helping our customers resolve their debts. You'll...

  • EV Installer

    3 weeks ago


    Boston, United Kingdom James Grace Full time

    Job criteriaAs an EV Specialist, you will be responsible for and have the below characteristics:• Workplace surveys to assess charge point viability and cable runs.• Carry out electrical installations and maintenance works in both domestic andcommercial settings• Carry out works according to relevant standards• Passionate engineer who is obsessed...

  • Renewables Designer

    4 weeks ago


    Boston, United Kingdom Sureserve Group Full time

    **Aaron Services, a proud member of The Sureserve Group, is at the forefront of providing sustainable energy solutions to our diverse and growing client base. Building on over 35 years of expertise, we are expanding our team with a focus on innovation in renewable energy systems.** **Overview of the Role**: As a Renewable Energy Designer, your primary duty...


  • Boston, Lincolnshire, United Kingdom Xait Norway Full time

    Support Associate We are growing as a company, and need to strengthen our Service and Delivery team and are looking for a Support Associate. Xait is a global software technology company providing enterprise customers with software for document co-authoring, automation, collaboration, and intelligent pricing. Our mission is to help enterprise clients win...

  • EC&I Technician

    2 weeks ago


    Boston, Lincolnshire, United Kingdom Astute Technical Recruitment Ltd Full time

    Astute's Power team is partnering with a large power generation company to recruit an Electrical Controls and Instrumentation Technician to join their Energy from Waste plant in Boston, Lincolnshire. The EC&I Technician role comes with a starting salary of £50,000 + bonus + benefits. If you're an experienced EC&I Technician with an...