Software Support Associate

3 weeks ago


Boston Lincolnshire, United Kingdom Xait Norway Full time

Support Associate
We are growing as a company, and need to strengthen our Service and Delivery team and are looking for a Support Associate.
Xait is a global software technology company providing enterprise customers with software for document co-authoring, automation, collaboration, and intelligent pricing. Our mission is to help enterprise clients win business by supporting their sales enablement efforts from quote to contract. We focus on culture and want to foster a work environment where employees look forward to meeting at work. The Support Associate is responsible for providing professional customer service and support for the Xait's software applications.This position includes responsibility for application support activities such as:
Provide professional customer service and support for Xait's software applications
Develop and maintain excellent application support documentation.
Test software errors and track tickets and client communication.
Support new and existing clients and provide onboarding assistance.
Supporting of technical setup for customers, including API and SSO
Based in Stavanger, Norway, the Support Associate is responsible for support on Xait's software solutions.

You are passionate about technology and have interest or background in product development and support.
You speak and write Norwegian and English fluently.

Diversity: At Xait we have offices in Norway, France, UK, US and India, and employees with a variety of nationalities and backgrounds
At Xait we focus on having a great working environment, organizing fun activities and providing our employees with good coffee
At Xait we always strive to develop our employees through knowledge sharing and training
Innovation: You will be part of a software company helping customers win more business through innovative SaaS solutions
We provide our employees with a comprehensive and competitive pension plan, as well as travel and medical insurance.
At Xait, you’ll be challenged to think outside of the box and help teams simplify the production of large documents. To achieve those goals, we need a diversity of skills, experience and mindsets, all working together as a team, as #OneXait. With offices around the globe, and headquarter in Stavanger, Norway, we produce and deliver software for document automation, collaboration and intelligent pricing.



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