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Service Advisor

3 months ago

Warwick, United Kingdom Startin Group Full time

We have an exciting new opportunity for a professional Service Advisor to join our expanding successful Franchise Aftersales Team.

Due to expansion, we are OPENING A BRAND-NEW FRANCHISE DEALERSHIP in Warwick.

**Overview of role** - Service advisors work as part of a customer service team, dealing with motorists ensuring their vehicles are serviced to the highest possible satisfaction. Service advisors act as a liaison between the customer and the mechanic working on their vehicle. This role requires a great deal of product knowledge, good communication skills, selling skills, and customer service skills.

**What does a service advisor do?**

Day-to-day responsibilities might include:

- Handling enquiries from customers.
- Communicating with customers in person and over the phone.
- Advising customers on the maintenance and servicing of their vehicles.
- Acting as liaison between customers and mechanics and explaining which repairs have been advised.
- Offering customers additional products and services.
- Administrative duties such as updating client accounts.
- Explaining the estimated time and cost of the vehicle service and any necessary repairs.

**What skills do you need to become a service advisor?**
- **Communication skills**:You will need the ability to speak to customers both in person and over the phone. You will also need to be able to explain technical terms to customers to help them make decisions about the advised repairs.
- **Customer service skills**:You must be motivated to provide the best possible service for the customer.
- **Sales skills**:You will be expected to sell additional products or services to customers.
- **Technical knowledge**:In order to act as an effective liaison between customer and mechanic, it would be useful to have some technical knowledge of the vehicles your company services.
- **Organisation**:You will need to be able to organise yourself effectively in order to provide the highest level of customer service while keeping up with your administrative duties.

You will possess a valid UK drivers’ licence.

Working 8am to 6pm Monday to Friday, with Saturday mornings 8.30am to 12.30pm on a rota basis.

If you feel this role is for you, then we would love to hear from you today

**About Us**

Startin Group is a family owned and run car dealership company based in Worcestershire & Beyond. We have been established since 1840 and pride ourselves on going the extra mile. We hold a range of franchises under 4 main dealerships, selling new and used vehicles, offering services and repairs. We have a passion for success and pride ourselves on attention to detail across all areas of our business.

**Our Company Vision - To be a high performing family motor group delivering the best customer & employee experience in the industry.**

**Benefits of working for us -**
- **23 days holiday plus bank holidays - rising to 25 after 5 years continuous service**:

- **Pension scheme**:

- **Health & wellbeing benefits**:

- **Group life insurance**:

- **Staff discount on vehicle purchases**:

- **Staff discount on car servicing & repairs**:

- **Long service and loyalty incentives**:

- **Staff referral scheme**:

- **In-house, manufacturer & professional qualifications**:

- **Team building and reward events**:

- **Christmas Bonus**

**Salary**: £23,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Warwick: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location