Senior Service Advisor

6 months ago

Warwick, United Kingdom Leamington Mazda Full time

We are looking for a **Senior Service Advisor **to join our **Leamington **branch which is part of the Green 4 Motor Company. With over 25 years of dealer experience, we want to continue to build on our reputation of top 25 dealers in the country for providing first class service to customers and business partners alike. Therefore, we are looking for a **Senior Service Advisor** who possesses that same ethos.

Our highly respected Mazda dealerships pride themselves in offering the best working environments available with ongoing training and development of all its colleagues and in turn are seeking exceptional applicants looking to take on the challenge at this large volume operation.

**Role and Responsibilities**
- To maximise departmental performance in line with the market potentials through the sale of labour and parts.
- To ensure that all manufacturers’ policies and procedures are adhered to.
- Assist with planning, forecasting, and delivering targets through the growth of workshop utilisation and efficiency.
- Managing and development of the front of house service team.
- Exceeding customer satisfaction.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
- Providing support for line managers

**About you**
- Previous experience in a Service Department having worked as a Service Advisor, Senior Service Advisor or Workshop Controller
- You will be an excellent communicator with outstanding **inter personal** skills
- An ability to work to a high standard, possessing a high attention to detail
- Working independently or as a team, you will have the ability to engage with other members of the dealership to encourage a smooth and efficient service for our customers
- Motor trade experience is preferred but not essential as full training will be provided.
- Able to work between **8am - 6pm, on rota, plus, Saturday mornings on a rota**

**Benefits**
- 22+ days holiday plus bank holidays
- **£28k basic with OTE over 38K** depending on experience
- Pension scheme
- Staff discount on car servicing
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications

**About Us**

Green 4 Motor Company is an official representative of the Mazda brand, as well as selling a broad stock of Approved Used vehicles. Operating from 3 sites across the Midlands, our Coventry, Leamington and Stourbridge dealerships each have a passionate and knowledgeable team who are dedicated to providing our customers with friendly and professional service. Alongside automotive retail, we offer a range of aftersales services designed to keep your vehicle in the best condition. Whether you are looking for a service or MOT, we have an aftersales team with specialised knowledge to ensure your car is receiving the best. Our service advisors will keep you informed every step of the way so that you are reassured that your car is in good hands. We also provide genuine parts and accessories that are specifically designed for each model in the Mazda family.

Our story began in December 1996, when our chairman and business partners purchased Leamington Mazda from Mazda UK - bringing it into private ownership, with Coventry Mazda following shortly after. The new management team injected a relentless focus on exceptional customer service, building a reputation for excellence in the local area.Over 25 years later, the business has grown but the values and ethos remain the same.

Our Green 4 Motor Company core values have been carefully crafted to represent the core pillars of the business.

**Teamwork** - The key to driving us forward

**Respect** - Bring mutual trust to every engagement

**Integrity**:

- Act with honesty, honour, and purpose

**Leadership** - Empower those around you everyday

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£38,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus

Work Location: In person

Reference ID: SENIORSERVICE-1

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