Receptionist -weekends Only

7 months ago

StokeonTrent, United Kingdom Capital Care Group Full time

Due to rapid growth we are recruiting for a Receptionist - weekends only.

Accountability Level
- Individuals in Care, Support and Service directly serve our customers (e.g. Service Users and their families, colleagues, purchasers and suppliers).
- It includes people who work individually or as members of teams and may include supervisory roles.
- These roles meet the needs of internal and external customers, guided by professional and corporate standards and procedures.

**Job Purpose**:To deliver high quality administration secretarial duties within the Home. To provide high quality customer service to service users, their families, colleagues, purchasers & suppliers.

**Strategic Objective**

Accountabilities/Objectives Performance Measures

**Leading the Business Forward**
- Follow Capital Care Group’s Philosophy of Care and demonstrate it in everything you do.
- Positively embrace change.

**Financial Management**
- Handle money appropriately.
- Handle resources efficiently
- Follow procedures relating to handling service user / company money.
- Use resources sensibly and minimise waste.

**Customer Focus**
- Identify and meet the needs of our customers.
- Demonstrate initiative.
- Build good relationships with all customers.
- Know who our customers are; respond to them appropriately and efficiently. Try to exceed expectations.
- Recognise concerns and seek advice, as appropriate and offer solutions.
- Present a positive, helpful and professional image to Service Users’, their families and friends, colleagues, purchasers and the public.

**Team Excellence**
- Build and maintain good working relationships.
- Communicate effectively with team members.
- Maintain appropriate level of knowledge and skills.
- Cooperate with and support colleagues, sharing knowledge and information.
- Participate in meetings / handovers and maintain high standards of communications and record keeping as appropriate.
- Achieve personal development plan objectives, attend required training and keep up to date with policies and procedures.

**Compliance & Control**
- Meet Statutory, Regulatory and Health, Safety and Security requirements.
- Maintain a pleasant and safe environment.
- Adhere to Capital Care Group’s policies, procedures and health, safety, security requirements.
- Be part of, and take pride in, your working environment.

**Competitive Advantage**
- Help to make Capital Care Group the leading independent provider of specialist health and social care and the preferred partner of public sector purchasers.
- Understand Capital Care Group’s goals and your contribution in achieving them.
- Make suggestions for improvements.

**Capital Care Group Knowledge**

Understanding and commitment to:

- Capital Care Group’s Philosophy of Care.
- Capital Care Group Healthcare Group’s Policies and Procedures
- Statutory and Regulatory requirements

**Job Competencies**
- Shows respect for rights and feelings of service users and colleagues.
- Maintains good communication with people of different cultures, age and gender.
- Carries out tasks to a schedule.
- Shows good interpersonal skills.
- Maintains confidentiality
- Demonstrates integrity.

Job Specific Duties - Receptionist / Admin

**Specific Duties Include**:

- In the face of the company, meeting and greeting visitors in a friendly, professional manner.
- Answering the telephone
- Ensuring the Nominal Roll is accurate on a day to day basis.
- Typing
- Opening of Post and allocating to appropriate staff
- E Mails
- Faxing
- Photo Copying
- Filing
- Stationery Order
- Assist Manager with recruitment paper work, i.e. references, DBS Check and set up Personnel File.
- Support Manager with updating Careblox - Time and Attendance system
- You may occasionally be requested to take minutes of meetings.
- Under take training as required

**Knowledge, Skills and Experience**:
Experience in an administration / secretarial related setting preferred.

Experience & good understanding in the use of Microsoft Office Packages such as Word, Excel, Powerpoint etc.

The above is an indication of the main areas of responsibility of the post holder. It is not an exhaustive list of duties, which may be required from time to time.

This job description may be changed to meet the needs of the company.

**Job Type**: Permanent

**Salary**: £11.00 per hour

Expected hours: 15 per week

Schedule:

- Weekends only

Work Location: In person

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