Senior Receptionist
3 days ago
**Senior Receptionist**
Alton Towers Resort, Farley Ln; Alton
Stoke-on-Trent, STAFFORDSHIRE, ST10 4DB
United Kingdom
**Who We Are**
Alton Towers Resort is a front-runner in providing high quality family entertainment. Not only does the Resort have the UK’s largest theme park, but there are four premium hotels and a wealth of family activities. Whether it is performing within unique character experiences in CBeebies Land, engaging with the guests in live street theatre, presenting game shows at the hotels or performing at unique events, we are seeking experienced professionals to join our Entertainments Team
**About the Role**
Our reception is the first port of call for guests staying at the Alton Towers Resort. It's the challenge for our new Senior Receptionist to ensure all Reception procedures create fantastical moments and high standards of hospitality at all times. With shared responsibility with our front of house team, you'll strive to establish a friendly, courteous and helpful environment in which all the needs of our guests are addressed. More specifically, you'll handle guest check in, oversee the Reception, Porters and Door team and maintain a thorough knowledge of all facilities within the Alton Towers Resort.
We are looking for the following skills and experience:
- Well developed computer skills
- Excellent interpersonal skills
- Experience in leadership and organisational duties
- A good general education
- A background in the hotel industry
- An understanding of the Opera system would be an advantage.
**The role is full time, (averaging 40 hours per week and will include weekends and bank holidays as required.**
**The Perks of the job**
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
- Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process._
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