Weekend Receptionist
1 day ago
**Weekend Receptionist**
**THE ROLE**
Due to the continuous expansion of our Front of House services, we are now looking for a Weekend Receptionist to support the front of house services, including Receptionist administration and Hospitality services. The person in this role will be the main weekend point of contact for residents, visitors and trusted partners, and will be responsible for creating a positive and long lasting impression of Retirement Villages.
You will take direct responsibility for the weekend operations of the Retirement Living community, and provide a front of house reception and hospitality facility for our residents, visitors and trusted partners. The primary focus of the role includes receptionist services, and supporting the Hospitality Food and Beverage services, including special events and activities. Typical reception duties will include security and controlling access, key management and patrolling. Meeting and greeting residents and visitors, dealing with residents’ queries, sign for residents’ parcels, distribute their mail, organise any reactive maintenance and repairs as per line management guidance, record all up to date contact details for residents. Supporting the hospitality services department, you will assist in serving lunches, afternoon events, drinks reception and have the opportunity to work in an environment where we have development plans to rebuild better future hospitality facilities, to include a new Reception/lounge space, Bar, Restaurant and Cinema Lounge - all river facing, this also includes our river terrace.
Hours of work are Saturdays and Sundays 9am to 3pm (12 hours per week).
**Key attributes**:
- Good IT skills
- Team-focused - eager to assist all team members and able to take direction.
- Well-developed customer service skills
- You must have good judgment, problem solving and decision making skills as well as be an organised record keeper.
- Flexibility and initiative - adapting to change and contributing your own ideas and systems of improvement.
**Previous experience**:
- Prior Front Office and hospitality experience is essential
- Proven experience in a customer service role is required, having demonstrated excellent customer service, organisational and communication skills.
- Ability to cope with busy periods - effective time management
**Job Types**: Part-Time, Permanent
**Salary**: £10.00 per hour
**Job Types**: Part-time, Permanent
Part-time hours: 12 per week
**Salary**: £10.00 per hour
**Benefits**:
- Company events
- On-site parking
Schedule:
- Overtime
- Weekend availability
- Weekends only
COVID-19 considerations:
As per government guidelines
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