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Weekend Receptionist

4 months ago

St LeonardsonSea, United Kingdom SDR Full time

SDR Living are looking for a part-time Weekend Receptionist to join our team at Clevedon Court in St Leonards on Sea.

On behalf of Hastings Borough Council and other neighbouring authorities, we provide short term accommodation and support to local families and individuals who find themselves homeless. SDR Living is a new and growing housing provider which already has built a strong reputation for offering a high standard of welfare support. The successful applicant will be aligned with our core values and will maintain and strive to improve our standards further.

**The Role**

As a trusted member of our team, you will assist in the delivery of a weekend Reception service to our residents.

Your responsibilities will include:

- Dealing with resident enquiries and providing an excellent service
- Answering the telephone and processing room bookings from the Council
- Checking in and checking out residents
- Implementing security systems, ensuring the overall safety and security of the building and its residents
- Meeting the requirements of health and safety policies and practices
- Effectively dealing with any anti-social behaviour

**What we are looking for**

At times working here will be challenging and a calm head and empathic understanding will be critical. Residents may have complex needs and you will help us to support them in gaining greater independence and improved prospects. There is a real opportunity to make a difference in people’s lives which makes the work we do incredibly rewarding.
- be calm under pressure
- show understanding and empathy towards others
- have excellent interpersonal and communication skills
- be confident working independently
- display a strong understanding of mental health, equality and diversity issues

**Working pattern and Hours**
- 16 hours per week - Saturdays and Sundays, 8am-4pm

**In return, you can expect**:

- a salary of £9,070 per annum (overtime at £10.90 per hour), reviewed annually
- enhanced Bank Holiday pay
- an annual bonus based on company performance
- the pro rata equivalent of at least 29 days holiday (including bank holidays)
- a company pension scheme where eligible
- a collaborative and supportive induction process
- continuing professional development
- wellbeing benefits
- Group life insurance
- to both receive a £200 bonus if you refer a friend or ex colleague to work for SDR Care

**Our Values**

**Calmness**
We enjoy the challenge of working in a demanding world with fluid situations but every decision is better when made by calm heads.

**Respect**
For colleagues, residents, clients, partners, investors and the communities that we work in. We give respect wherever we go and hope to earn it back.

**Innovation**
Ideas are encouraged at every turn in order to drive the efficiency and experience of the business.

**Enhancement**
From our products and services through to the quality of the portfolio we must be ready to improve and enhance to be best in class.