Dental Receptionist

3 months ago

Burnley, United Kingdom FCMS NW Ltd Full time

Our behaviours should be in line with our values which form part of our Company DNA:
**Fun: People rarely succeed unless they are having fun. Happiness is healthy**

**Awesome: We aren’t here to be average, we’re here to be awesome**

**Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**

**Brave: We challenge the norm. We have the courage to get the difficult jobs done**

**Oomph: We have natural oomph It’s infectious**

**Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:
Ø Self-awareness - Living authentically

Ø Adaptability
- Being ready to adjust depending on the situation

Ø Openness - What you see is what you get

Ø Positivity with a real sense of being able to strive for the impossible

Ø Generosity of spirit
- Everyday should be an opportunity to act with kindness

Ø Ability to have fun - Taking the role seriously, whilst being yourself

**Role**

We are looking for a looking for a fun, keen and professional individual to join our team. The role of the receptionists is extremely important to ensure smooth running of what can be busy clinics.

You will work as part of a team, for the team to work at their best everyone must play a part, working together, supporting each other is essential to this post.

We are a fully NHS service providing Urgent Dental Care to patients across Lancashire from multiple locations. We currently have four live services operating in Blackpool, Morecambe and we have recently been successful in expanding this service into Blackburn and Burnley. The Service operates out of hours, evenings, weekends & bank holidays - 365 days per year.

Shift patterns:
Monday to Friday 5.30pm to 9pm

Saturday, Sunday & Bank Holidays 2pm to 6pm.

**The post holder will be responsible for**:

- Greeting and booking patients in.
- Maintain and update patient records, processing information received accurately and concisely.
- Customer service focused.
- Be very aware of surroundings, a lot of our patients may feel anxious or could become unwell, it is essential that you are able to notice any changes and support patients as required.
- Maintain strict patient confidentiality at all times. A good working knowledge of Information Governance is essential.
- This role will encounter some stressful situations, patients attending our clinic are usually in pain or may have been in an incident attending with injuries. Being able to work effectively under pressure in a calm and confident manner whilst remaining sensitive to the patient’s needs is essential.
- To undertake any clerical work and any other reception/admin duties relevant to the role
- To be responsible for cash handling and end of day banking procedures
- To undertake all relevant training consistent with the requirements of the post
- To be available to provide short notice cover if/when required
- A well-presented, keen, friendly individual

**Educational**
- To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with local Safety Policies and Procedures.
- To observe national and local policies and procedures in respect of:

- Fire
- Data Protection Act
- Basic Life Support
- Infection control
- Safeguarding Adults & Children

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Company Benefits:

- Free tea and coffee - most important meal of the day
- Pay enhancements for bank holidays
- Minimum 28 days annual leave entitlement
- Attendance bonuses - for full attendance each quarter you will accrue an additional days annual leave, and a full year attendance earns you a monetary bonus too
- Company sick pay & maternity pay
- Company events
- Length of service increases your entitlements
- Life coaching and professional coaching available.

This Job Description will be periodically reviewed in light of developing work requirements. The Operational Manager may also ask for other duties to be carried out to the benefit of the organisation. The individual in post will be expected to contribute towards that revision.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

The post holder will be expected to attend any necessary courses that provide relevant training.
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._

**PERSON SPECIFICATION**

**Receptionist/ Administrator**

**EXPERIENCE**

**ESSENTIAL**
- Customer service

**DESIRABLE**
- Dental reception experience or previously worked within a dental setting.
- Previously worked within a Healthcare setting
- Knowledge or experience of SOEL Health dental software.

**QUAL

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