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Dental Office Coordinator

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Burnley, Lancashire, United Kingdom Bupa Dental Care Full time

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our dental practice.

Key Responsibilities:

  • Meet and greet patients, providing a warm and welcoming first impression
  • Manage patient appointments, including booking, amending, and cancelling
  • Update patient records and maintain accurate and up-to-date information
  • Coordinate care packages for patients, working closely with our clinicians to ensure seamless care
  • Confidently promote and upsell Bupa Dental Care products and services, including plan options, finance, and insurance claims
  • Provide excellent customer service, both face-to-face and over the phone
  • Support the Practice Manager and clinical team with the smooth running of the practice
  • Handle patient payments and maintain accurate financial records
  • Maintain patient confidentiality and handle sensitive information with discretion

Requirements:

  • Ability to work in a fast-paced environment, remaining positive and professional at all times
  • Previous administration or reception experience, preferably in a healthcare setting
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Word and Outlook, with excellent organizational skills
  • Previous experience promoting company products and services
  • Preferred experience in a dental setting

Benefits:

  • Competitive pay rates and opportunities for training and development
  • Access to a range of benefits, including MyHealthcare, My Bupa Extras, and discounted dental insurance
  • Opportunities for career growth and development within Bupa Dental Care