Dental Receptionist Burnley

5 months ago

Burnley, United Kingdom FCMS PDS Medical Full time

Post: Dental Receptionist

Responsible to: Senior Dental Nurse

Accountable to: Dental Services Lead

**Salary**: £10.42 Weekend & Bank Holiday enhancements

Hours: Part time, contracted shift patterns or flexi contract. Service runs evenings and weekends only)

Location: St Peters Centre, Burnley.

Our behaviours should be in line with our values which form part of our Company DNA:
**Fun: People rarely succeed unless they are having fun. Happiness is healthy**

**Awesome: We aren’t here to be average, we’re here to be awesome**

**Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**

**Brave: We challenge the norm. We have the courage to get the difficult jobs done**

**Oomph: We have natural oomph It’s infectious**

**Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:
Self-awareness - Living authentically

Adaptability
- Being ready to adjust depending on the situation

Openness - What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit
- Everyday should be an opportunity to act with kindness

Ability to have fun - Taking the role seriously, whilst being yourself

**Company Benefits**:

- Free tea and coffee - most important meal of the day
- Pay enhancements for bank holidays
- Minimum 28 days annual leave entitlement
- Attendance bonuses - for full attendance each quarter you will accrue an additional annual leave days.
- Company sick pay & maternity pay
- Company events
- Length of service increases your entitlements
- Life coaching and professional coaching available.

**Role**
- Hours -Contracted shift pattern 2 shifts per week, Flexible or set shifts available - option to pick up extra shifts if wishes.

We are a fully NHS service providing Urgent Dental Care to patients across Lancashire from multiple locations. We currently have four live services operating in Blackpool, Morecambe and we have recently been successful in expanding this service into Blackburn and Burnley. The Service operates out of hours, evenings, weekends & bank holidays - 365 days per year.

**Clinic session times**

Monday to Friday 5.30pm to 9pm

Saturday, Sunday & Bank Holidays 2pm to 6pm.

We are looking for a looking for a fun, keen and professional individual to join our team. The role of the receptionists is extremely important to ensure smooth running of what can be busy clinics.

You will work as part of a team, for the team to work at their best everyone must play a part, working together, supporting each other is essential to this post.

**Post responsibilities**
- Greeting and booking patients in.
- Maintain and update patient records, processing information received accurately and concisely.
- Customer service focused.
- Be very aware of surroundings, a lot of our patients may feel anxious or could become unwell, it is essential that you are able to notice any changes and support patients as required.
- Maintain strict patient confidentiality at all times. A good working knowledge of Information Governance is essential.
- This role will encounter some stressful situations, patients attending our clinic are usually in pain or may have been in an incident attending with injuries. Being able to work effectively under pressure in a calm and confident manner whilst remaining sensitive to the patient’s needs is essential.
- To undertake any clerical work and any other reception/admin duties relevant to the role
- To be responsible for cash handling and end of day banking procedures
- To undertake all relevant training consistent with the requirements of the post
- To be available to provide short notice cover if/when required
- A well presented, keen, friendly individual

**Educational**
- To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with local Safety Policies and Procedures.
- To observe national and local policies and procedures in respect of:

- Fire
- Data Protection Act
- Basic Life Support
- Infection control
- Safeguarding Adults & Children

This Job Description will be periodically reviewed in light of developing work requirements. The Operational Manager may also ask for other duties to be carried out to the benefit of the organisation. The individual in post will be expected to contribute towards that revision.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

The post holder will be expected to attend any necessary courses that provide relevant training.

**Person Specification**

**Essential**
- Customer service
- Be able to work as part of a team
- Computer Literate
- Common sense approach
- Calm under pressure.
- Negotiation and influencing skills.
- Act on own initiative
- To be quick think

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