Foi Officer

6 months ago


London, United Kingdom NHS South East London Integrated Care Board Full time

Receipt and acknowledgement of requests from external enquirers

distribution of requests to internal ICB teams for responses

co-ordinating and collating responses

production of a formal response letter to the enquirer, ready for approval

management of the ICBs FOI database, recording all FOI enquiries received and monitoring of response times

management reporting on FOI responses and thematic analysis

In addition, the post holder will support the patient experience officers to respond to patient enquiries and complaints, as required.

**The FOI Officer and Complaints Assistant is responsible for**:

- Co-ordinating the management and response of incoming requests for information that fall under the Freedom of Information (FOI) Act.
- Co-ordinating information and replies in a manner which takes account of the available exemptions within the FOI Act.
- Ensuring the ICB remains compliant with legislation and deadlines with respect to FOI requests, in particular the 20-day deadline.
- Providing FOI administrative tasks such as producing correspondence, reports and creating and maintaining spreadsheets.
- Analyse requests and if these are unclear, follow up with the applicant to clarify specific point or words or where further information is required.
- Support the production of quarterly activity reports on FOI performance.
- Monitoring and updating policies in response to changes in FOI law or interpretation.
- Develop and maintain a log of FOI requests and responses and provide

analytical information on request.
- Provide high quality administrative support collating information as necessary and ensuring that FOI requests are responded to on time.
- Liaise with and provide advice to a wide range of external and internal

stakeholders, to ensure clear FOI responses can be produced.

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.

Our partnership brings together six local authorities, over 200 general practices, Guy’s and St Thomas’ Hospital NHS FT, King’s College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and Maudsley NHS FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough.

Our vision is a highly performing, sustainable ICS that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience.

The South East London ICB is the NHS management unit of the ICS. It is accountable both to NHS England and to the South East London Integrated Care Partnership (ICP). The ICS exists to deliver four core purposes:

- Improve outcomes in South East London population health and health and care services
- Tackle inequalities in outcomes, experience and access suffered by the residents of South East London
- Enhance productivity and value for money in the in the use of health and care resources in South East London
- Help the NHS support broader social and economic development in South East London.

Please see attachments for the full Job Description and Person Specification with details of key responsibilities


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