Complaints and Appeals Casework Officer

3 days ago

London, United Kingdom Cabinet Office Full time

**Details**:
**Reference number**:

- 339751**Salary**:

- £32,000 - £33,000- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- CO - Propriety & Constitution Group**Type of role**:

- Knowledge and Information Management**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LondonAbout the job

**Job summary**:

- The Freedom of Information and Transparency Data Team (“the FOI Team”) sits within the Constitution, honours, Information and Major Events (CHIME) Directorate of the Cabinet Office. The FOI Team is responsible for the management of FOI requests to the Cabinet Office, the management of any resultant complaints and appeals (including to the Tribunals) and for HMG FOI policy.**Job description**:
The Freedom of Information (FOI) Act is one of the pillars upon which open government operates, by providing public access to information held by public authorities. The FOI Team provides an essential departmental function in meeting our legislative requirements and responsibilities. The post will help support public access to information and provide an effective service which balances fulfilling statutory obligations with the need to protect sensitive information, including through litigation.

**Key responsibilities**
- Respond to specialist investigations by the regulator, working closely with policy colleagues and consulting CO Legal where necessary.
- Daily monitoring and administration of dedicated mailboxes and casework management systems
- Acknowledging enquiries, and where possible, responding to those within 24 hours
- Producing regular reports on casework
- Developing strong relationships with FOI practitioners across the Cabinet Office (including within Private Office and No.10) and the regulator’s office (the Information Commissioner’s Office) maintaining the FOI Team’s reputation as a trusted source of sound advice and engagement
- Ad hoc support for the wider Team’s business delivery and short term projects.
- Some light project management / support

**Person specification**:
We are looking for someone who has experience with lawyers or within a legal field (a legal qualification is not necessary) or with a basic working knowledge of the Freedom of Information Act. You are able to understand the needs, and manage the expectations, of our broad customers. You will be able to identify who and what is required to ensure success, set clear goals, and continually assess workloads. You will be able to communicate confidently and clearly both in writing (particularly) and orally. You will have an eye for detail, work methodically and be able to make well-judged recommendations to senior colleagues based on a sound analysis of the issues raised.

**Additional information**:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
- Working Together

**Benefits**:

- Alongside your salary of £32,000, Cabinet Office contributes £8,640 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.**Application process**

**Selection process**

During the blended interview you will be assessed against your experience and behaviours that are contained within this advert.

Expected sift date - w/c 19 February
Expected interview date/s - w/c 26 February
Interview location - Online

**Further information**

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Please note that this role requires CTC clearance, which would normally need 3 years UK residency in the past 3 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appoin

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