![Ravensbourne University London](https://media.trabajo.org/img/noimg.jpg)
Student Casework Officer
2 weeks ago
**Student Services**:
**Location**:
- Penrose Way**Salary**:
- From £35,079**Post Type**:
- Full Time**Contract Type**:
- Permanent**Closing Date**:
- 23.59 hours GMT on Friday 23 February 2024**Reference**:
- P2024022**Our University**
Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula.
We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design.
We are looking for a Student Casework Officer to join our growing Student Casework Team.
**The Role**
The Student Casework Officer will have a varied workload and be a decision make on all first stage appeals, investigate and manage student conduct hearings and investigate and respond to formal student complaints.
They will be able to work effectively with colleagues to obtain the information needed to support the making of informed decisions.
Finally, they will act as an ambassador of good practice and will seek to find themes and trends from the student casework you see to inform the University of ways in which it can improve its service to students.**Further details**:
- Job Description
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