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Student Complaints, Appeals and Assessment Manager
3 days ago
The opportunity
University of the Arts London is looking for a Student Complaints, Appeals and Assessment Manager to join the team on a full-time, permanent basis.
The successful candidate will:
Lead, manage and coordinate the University Complaints and Appeals procedures maintaining an overview of casework, and provide expert advice in this specialist area to ensure the delivery of a high-quality service to students and staff. Produce detailed reports for senior University committees, identifying potential risk and institutional learning where changes to policy, practice or procedure may be required.The role will also take a lead on the development of all aspects of University work in relation to assessment regulation, providing expert advice on the interpretation of the University’s Assessment Policy and Academic Regulations.
About you
The ideal candidate will be educated to a minimum of degree level or equivalent and possess extensive experience of complaints and appeals case handling within higher education. Having managed staff in an educational environment, you will have experience of producing induction/training materials and have the ability to establish good working relations with a diverse range of people from academic staff to external organisations.
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London, United Kingdom University Of The Arts London Full timeUniversity of the Arts London (UAL) is looking for a Student Complaints, Appeals and Assessment Manager to join our team on a full-time, permanent basis. You will lead, manage and coordinate the University’s complaints and appeals procedures, overseeing casework and providing expert advice to ensure the delivery of a high-quality service to students and...
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